Customer Service Management Trainee

Uline

Customer service management trainee developing representatives and improving procedures at Uline, North America’s shipping and packaging distributor. Hands-on leadership training in an on-site California call center.

Posted 8/20/2026full-timeOntario • California • 🇺🇸 United StatesEntry Level💰 $29 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, team leadership, and performance evaluation, with a strong focus on customer satisfaction and continuous improvement.

Highest-signal resume keywords

Customer Service ManagementTeam LeadershipPerformance EvaluationConstructive FeedbackAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

TeamworkCommunication

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer-Focused ServiceManagement ExperienceOn-Site WorkPre-Employment Drug Screening

About the role

Key responsibilities & impact

Master all aspects of customer service management through a comprehensive hands-on training program
Manage and develop a team of customer service representatives
Set clear goals and evaluate team performance
Provide constructive feedback
Review department procedures and standards to identify areas for improvement

Requirements

What you’ll need

Bachelor’s degree
Strong track record of customer-focused service, teamwork and attention to detail
Prior leadership / management experience is a plus
All new hires must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center
Nearby walking path