Customer Service Representative

Uline

Customer Service Representative processing orders and resolving inquiries for Uline, North America's shipping, packaging, and industrial-supplies distributor. On-site role serving customers by phone, email, and chat.

Posted 8/20/2026full-timeLacey • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively processing orders, addressing inquiries, and providing tailored product recommendations. Possesses excellent communication and problem-solving skills to build lasting customer relationships and deliver exceptional service.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCommunication SkillsOrder ProcessingProduct Recommendations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProduct RecommendationsAccount InquiriesOnline Ordering

Soft Skills

Problem-SolvingListeningCommunication

Tools & Technologies

Uline Website

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer RelationshipsCustomer NeedsCustomer Service

About the role

Key responsibilities & impact

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Deliver legendary customer service and identify effective solutions supporting customers’ business needs

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Must complete a pre-employment hair follicle drug screening
For non-safety sensitive roles, pre-employment drug screening will not include marijuana

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center
Best-in-Class Training with ongoing support
Career advancement opportunities