Bilingual Customer Support Specialist – Overnights

Uline

Bilingual overnight customer support specialist processing orders and resolving inquiries for Uline, North America's shipping-supply distributor. On-site California role serving customers in English and Spanish.

Posted 8/20/2026full-timeOntario • California • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively processing orders, addressing inquiries, and providing product recommendations. Bilingual proficiency in English and Spanish enhances communication and relationship-building with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceBilingual English And SpanishProblem-Solving SkillsCommunication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProduct RecommendationsOnline Ordering Navigation

Soft Skills

Listening SkillsRelationship Building

Tools & Technologies

World-Class Technology

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer OrdersAccount InquiriesProduct QuestionsPricing QuestionsShipping Questions

About the role

Key responsibilities & impact

Process customer orders
Make product recommendations
Handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Fluent bilingual English and Spanish in verbal and written forms
Must complete a pre-employment hair follicle drug screening
Must work on-site
Full-time availability for Friday–Tuesday, 9 PM–5:30 AM
Availability for approximately 6–7 months of weekday daytime training, Monday–Friday, 8:30 AM–5 PM

Benefits

Comp & perks

$4 Shift Differential
Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center
Nearby walking path