ServiceNow System Administrator

Uline

ServiceNow System Administrator managing and enhancing Uline’s platform. Supporting reliable service delivery for North America’s leading shipping and industrial supplies distributor.

Posted 8/20/2026full-timePleasant Prairie • Illinois, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the ServiceNow platform, including application administration, customization, and ITIL processes. Proficient in troubleshooting, system performance monitoring, and delivering exceptional customer service.

Highest-signal resume keywords

ServiceNow AdministrationITIL ProcessesJavaScript CustomizationCustomer Service SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow ManagementEnd User Computing (EUC) ApplicationsCustom DashboardsReports BuildingIncident Resolution

Soft Skills

Communication SkillsTechnical Support

Tools & Technologies

ServiceNow Platform

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)

Industry Keywords

System Performance MonitoringContinuous Service Improvement

Tech Stack

Tools & technologies

JavaScriptServiceNow

About the role

Key responsibilities & impact

Manage Uline’s ServiceNow platform, including applications, modules and workflows, to meet business needs
Troubleshoot platform issues and resolve incidents
Ensure timely issue resolution and provide technical support
Monitor system performance
Manage upgrades and maintain user access
Build custom dashboards and reports to identify trends
Support continuous service improvement

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology or related field
ServiceNow Certified System Administrator (CSA) preferred
2+ years of experience in administering End User Computing (EUC) applications preferred
Strong knowledge of ITIL processes, JavaScript and ServiceNow customization
Excellent customer service, communication and problem-solving skills
Uline does not participate in the H1-B lottery
All new hires must complete a pre-employment hair follicle drug screening

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match that starts day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
On-site café
First-class fitness center with complimentary personal trainers
Over four miles of maintained walking trails