Customer Service Representative – Bilingual

Uline

Bilingual Customer Service Representative processing orders and resolving account inquiries for Uline, North America's shipping-supplies distributor. Recommending products and supporting customers by phone, email, and chat.

Posted 8/20/2026full-timeBraselton • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively processing orders, providing product recommendations, and addressing inquiries. Bilingual proficiency in English and Spanish enhances communication and relationship-building with diverse customers.

Highest-signal resume keywords

Customer Service ExperienceBilingual English/SpanishProblem-Solving SkillsCommunication SkillsAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingProduct RecommendationsOnline Ordering Navigation

Soft Skills

Listening SkillsRelationship Building

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Customer NeedsBusiness SolutionsLegendary Service

About the role

Key responsibilities & impact

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Answer product, pricing and shipping questions
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering
Deliver legendary service by identifying effective solutions supporting customers' business needs

Requirements

What you’ll need

High school diploma or equivalent
Bachelor's degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Fluent bilingual English/Spanish in verbal and written forms
Must complete a pre-employment hair follicle drug screening
Must work on-site

Benefits

Comp & perks

Complete health insurance coverage
401(k) with 6% employer match starting day one
Multiple bonus programs
Paid holidays
Generous paid time off
Tuition Assistance Program covering professional continuing education
Best-in-class, clean, modern facilities
First-class fitness center
Beautifully maintained walking trails
Hands-on training and ongoing support
Various on-site shifts available