Service Representative – Property & Casualty

Horace Mann

Service Representative supporting educators by addressing inquiries about auto and property insurance policies. Providing exceptional customer service through phone calls, emails, and live chats.

Posted 7/22/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in the insurance industry. Capable of maintaining compliance and quality while proactively identifying customer needs and providing tailored insurance solutions.

Highest-signal resume keywords

Customer Service ExperienceInsurance Producers LicenseEffective CommunicationProblem-Solving SkillsSales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsBilling Interpretation SkillsResearch SkillsTime Management SkillsSystem Navigation

Soft Skills

Active ListeningOrganizationCritical Thinking

Certifications & Qualifications

Insurance Producers LicenseNon-Residence License

Industry Keywords

InsuranceFinanceCustomer ExperienceComplianceUp-SellingCross-Selling

About the role

Key responsibilities & impact

Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies.
Handle and problem solve customers' inquiries via phone, email, and chats.
Responsible for ensuring a great customer experience in both written and verbal communications.
Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.

Requirements

What you’ll need

H.S. diploma or GED required (Bachelor’s degree preferred).
2+ years of customer service/business/sales experience preferred.
Insurance or Finance industry experience helpful.
Successfully complete the Service Representative Trainee Program
Obtain and maintain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that.
Basic math skills and billing interpretation skills.
Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions.
Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills.
Internet speed of at least 10 mb/s download 1mb/s upload – Verification required.
Employee must have a private, organized location removed from daily household distractions.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities