Horace Mann

Customer Support

• Process requests from field leadership and home office staff to assign/change a service agent to a line of business policy (auto, homeowners, life, annuity, group).
• Process requests from field leadership to change the writing agent on a life coverage or annuity contribution.
• Determine the commission rate code applicable to a service agent change (auto, property) following documented policy and procedure.
• Manage the assignment and distribution of Inside Sales and designated policy inventories.
• Coordinate policy assignment and agent transition requests with field leadership and home office partners.
• Request and distribute policy-in-force lists to field leadership, agents, and home office management.
• Conduct regularly scheduled audits and reconciliations to ensure policy assignments and related transactions are processed accurately and timely.
• Upon request, conduct research and create reports regarding policy assignment activity and operational processes.
• Submit security role assignment/deletion requests related to licensed producers and non-licensed support staff utilizing corporate technology tools.
• Support data integrity through audit activities, reporting, and operational requests.
• Provide general clerical support to the Onboarding & Territory Coordinator and Field Background Check Administrator.

Marketing Operations Support Specialist

Recruitment

• Drive recruitment for Horace Mann's network of exclusive insurance and financial services agents.
• Identify, attract, and guide qualified candidates through the recruitment lifecycle.
• Partner with regional and district leaders for candidate recruitment.
• Develop and execute sourcing strategies using various recruiting platforms.
• Maintain high recruiting activity, generating a minimum of 25 candidate conversations weekly.
• Conduct candidate outreach, screening, and qualification.
• Manage the full recruitment lifecycle from sourcing to offer acceptance.
• Meet annual hiring goals, appointing a minimum of 40 agents per year.
• Partner closely with field leaders during the hiring process for positive candidate experiences.

Field Recruiter

Actuary

• Lead research and feasibility studies for new product initiatives, including identifying and evaluating third-party vendor partnerships
• Design and execute vendor scoring studies and predictive modeling projects to inform product design and underwriting strategy
• Own ongoing monitoring of Auto and Home product performance, including loss ratios, exposure shifts, and competitive positioning
• Develop a proactive insight cadence — going beyond reporting to surface early warning signals and growth opportunities
• Help lead and coordinate cross-functional CW business initiatives from ideation through execution
• Audit existing tools and workflows across Pricing, Underwriting, Business Intelligence, and Service Operations to identify efficiency opportunities

Financial Planning and Analysis

• Provide strategic and operational leadership for the Finance Operations functions.
• Drive continuous improvement, consistency, and operational excellence across Finance Operations capabilities.
• Serve as a key partner to business leaders.
• Ensure Finance Operations strategies align with corporate goals.
• Lead modernization initiatives leveraging digital transformation.
• Benchmark internal performance against industry standards.
• Adept at presenting ideas clearly and in a compelling manner.

AVP Finance Operations

• Develop and maintain financial plans for new and existing clients based on their goals, financial circumstances, time horizon, and risk tolerance
• Provide investment recommendations and portfolio guidance consistent with client objectives, applicable standards of care, and firm policies
• Deliver ongoing client service, including reviews, plan updates, and portfolio recommendations as client needs evolve
• Discuss insurance and annuity solutions, where appropriate, as part of the planning process
• Support retirement plan relationships, plan participants, and employer-sponsored retirement plan opportunities, where applicable
• Support clients through broader planning conversations, including financial planning, retirement income planning, wealth management, and insurance solutions
• Build and manage strong client relationships through consistent communication, service, and follow-through
• Work with internal teams, support staff, and subject matter resources to support a strong advisor, client, and retirement plan experience

Financial Advisor

Operations

• Coordinate and support field operations programs, initiatives, and campaigns
• Assist with implementation planning, timelines, communications, and program tracking
• Maintain program documentation, FAQs, and operational resources
• Monitor program processes and support compliance with established guidelines
• Track program metrics, reporting, and expenses
• Support vendor coordination and issue resolution as needed
• Identify process improvement opportunities and help streamline workflows
• Prepare reports, summaries, and updates for leadership and stakeholders

Field Operations Program Administrator

• Leads the strategy, governance, and delivery of enterprise finance technology solutions.
• Oversees the Finance Systems team and drives modernization initiatives across financial systems, data platforms, reporting, and analytics to support scalable, efficient, and controlled financial operations.

VP Finance Systems

Insurance

• Join sales team serving educators
• Access warm leads with no cold calling
• Earn residual income and mentorship
• Handle inbound/outbound calls and digital inquiries

Sales Career Opportunities – Employee or Insurance Agent

Vice President

• Lead and integrate all aspects of new agent development, including field management, recruiting, onboarding, training, licensure, and centralized support
• Develop and execute a comprehensive recruiting strategy aligned to growth goals and territory needs
• Oversee the full recruiting lifecycle—from sourcing through selection—ensuring quality, consistency, and a strong candidate experience
• Partner with field leadership to drive strong onboarding transitions and early-stage agent performance
• Design scalable development programs that accelerate time to productivity and long-term success
• Lead training strategy, delivering high-impact learning through classroom, virtual, and field-based formats
• Ensure efficient and compliant onboarding and licensure processes
• Establish and manage key performance metrics (e.g., validation rates, time to productivity, retention, cost of acquisition)
• Provide executive-level insights on recruiting performance, pipeline health, and agent success outcomes
• Drive continuous improvement through data, field feedback, and cross-functional collaboration
• Identify and implement tools, technologies, and processes to improve scale, efficiency, and quality

VP New Agent Development

Project Manager

• Program & Project Leadership
• Lead a large-scale, three-year IAM program consisting of multiple project phases
• Manage multiple cybersecurity and security-related initiatives simultaneously
• Develop and maintain detailed project plans, schedules, milestones, budgets, and resource plans
• Ensure projects are delivered on time, within scope, and within budget
• Monitor project progress and proactively address risks, issues, and dependencies
• Coordinate projects related to: Identity & Access Management (IAM), Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), Access security and governance, Compliance and data protection initiatives
• Support cybersecurity projects focused on improving and securing the enterprise environment
• Act as liaison between technical teams, business stakeholders, and leadership
• Facilitate discussions to gather requirements and clarify business needs
• Identify and escalate project risks, issues, and blockers
• Coordinate cross-functional teams across cybersecurity, infrastructure, data, and business units

Senior Project Manager

Artificial Intelligence

• Leads the design and optimization of AI-enabled business workflows across key functions such as underwriting, claims, and servicing.
• Drives process transformation by identifying AI opportunities, defining requirements, and ensuring measurable improvements in efficiency, cost, and performance.
• Translate business problems into detailed functional and non-functional requirements for AI-enabled solutions.
• Define workflow components including inputs, outputs, decision logic, exception handling, escalation paths, and control mechanisms.
• Establish human + AI interaction models including decision support vs. automation, confidence thresholds, review processes, and override rules.
• Partner with Product, Engineering, and Data Science teams to ensure requirements are complete, testable, and aligned to implementation capabilities.
• Define and document data requirements for AI-enabled workflows, including sourcing, structure, lineage, and usage.

AI Workflow Optimization Lead

Account Executive

• Engage with prospective and existing clients via inbound calls and outbound follow-up to discuss retirement planning needs and solutions
• Conduct needs-based financial conversations to assess retirement readiness, risk tolerance, time horizon, and income goals
• Recommend appropriate retirement solutions, including annuities and investment products, aligned to client objectives
• Educate clients on retirement planning concepts, income strategies, and available product solutions
• Build and maintain strong client relationships through a consultative, trust-based approach
• Manage and develop a pipeline of opportunities through consistent follow-up on leads, referrals, and prior interactions
• Meet or exceed established sales goals and performance metrics
• Accurately document client interactions and sales activities within CRM systems
• Stay current on market trends, product knowledge, and regulatory requirements
• Ensure full compliance with licensing, regulatory standards, and company policies

Retirement Sales Representative

Claims Specialist

• Review and manage Life, Disability, and Waiver of Premium claims, ensuring compliance with company policies and regulatory standards.
• Evaluate waiting periods, verify medical providers and treatment institutions, and assess the reasonableness of fees.
• Determine claim applicability, conduct investigations, and evaluate allowable benefits under policies or certificates.
• Approve claims within assigned authority limits, escalating complex or high value claims as necessary.
• Accurately enter and maintain claims data within the claims management system.
• Gather and verify documentation to ensure timely and accurate claim processing.
• Conduct detailed reviews to validate claim accuracy and identify discrepancies or potentially fraudulent activity.
• Provide prompt, courteous, and professional service to clients, employers, broker partners, and internal stakeholders.
• Communicate effectively with claimants and beneficiaries to resolve inquiries and ensure clarity throughout the claims process.
• Maintain organized, audit-ready claim files that support transparency and compliance.
• Partner with legal, compliance, underwriting, and SIU teams on complex, disputed, or potentially fraudulent claims.
• Ensure adherence to all regulatory requirements, company policies, and service standards.
• Support a consistent and compliant claims handling approach across all lines of business.
• Analyze claims data to identify trends, patterns, and opportunities for improvement.
• Prepare reports and summaries for leadership to support data-driven decision-making.
• Partner with internal teams to improve workflows, reduce cycle times, and enhance claim outcomes.
• Support implementation of new tools, systems, and best practices to improve efficiency and customer satisfaction.
• Stay current on industry regulations, product updates, and compliance requirements.

Group Claims Examiner

Product Manager

• Leads the enterprise AI product roadmap, driving prioritization and delivery of AI solutions across business functions.
• Partners with business, IT, and data teams to deliver scalable, responsible AI capabilities while ensuring measurable business value and alignment with governance standards.
• Define and manage the AI product roadmap across business domains (e.g., Claims, Customer Care, Compliance).
• Prioritize AI use cases based on value, feasibility, and risk.
• Translate business needs into AI product requirements and workflows.
• Drive value realization (automation, cost savings, cycle time, customer experience).
• Support AI governance aligned to NIST principles (trust, transparency, accountability).
• Monitor model performance, data quality, and operational impact.
• Communicate roadmap, progress, and outcomes to stakeholders and leadership.

AI Product Manager

Architect

• Develop and maintain current, future, and transitional state architectures.
• Create conceptual, logical, and physical architecture models and diagrams.
• Formulate and review high-level design documents.
• Define, document, and govern architectural decisions across programs and projects.
• Develop and enforce architecture policies, standards, and processes in partnership with the Chief Architect and CIO.
• Identify and establish new enterprise building blocks and reusable architectural patterns.
• Establish AI governance frameworks including model risk management, explainability, fairness, and compliance.
• Lead and approve Enterprise Architecture Assessments. including AI-enabled and cloud migration solutions.
• Ensure alignment with enterprise standards, security, data, privacy, and responsible AI expectations.
• Provide best-practice guidance in evaluating and selecting vendor products and technology platforms.
• Partners with Solution Delivery teams, architects, and technical leads to maintain current, target, and transition architectures.
• Facilitate consensus across diverse technical and business teams.
• Lead modernization efforts including legacy rationalization, decommissioning, and adoption of cloud-native and AI-ready platforms.
• Communicate complex technical concepts clearly to executive and non-technical audiences.
• Identify and mitigate architecture risks, and technical debt.