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Auto Claims Adjuster II – Total Loss
Horace MannAuto Claims Adjuster II managing total loss claims at Horace Mann. Providing exceptional customer service and communication while handling complex claims effectively.
Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $57,500 - $79,100 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing total loss claims, including evaluating settlement values and negotiating fair settlements while ensuring compliance with regulatory requirements. Strong communication and analytical skills are essential for effective interaction with customers and stakeholders.
Highest-signal resume keywords
Claims Handling ExperienceInsurance Coverage KnowledgeLiability Investigation SkillsNegotiation SkillsAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationSettlement NegotiationTotal Loss Claims ManagementRegulatory ComplianceLiability Assessment
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational Skills
Certifications & Qualifications
State Adjuster License
Industry Keywords
Auto ClaimsClaims Inventory ManagementCustomer SatisfactionClaim Circumstances InvestigationBest Claim Practices
About the role
Key responsibilities & impact- Verify coverage and investigate liability, damages, and claim circumstances for assigned total loss claims.
- Investigate complex losses, including multi-vehicle accidents, and determine appropriate claim handling strategies.
- Evaluate claims to determine settlement value while adhering to company best claim practices and regulatory requirements.
- Independently manage a dedicated inventory of total loss claims from initial assignment through final settlement.
- Negotiate fair claim settlements while balancing customer satisfaction and sound business practices.
- Provide proactive, timely communication to customers, claimants, lienholders, agents, and other involved parties.
Requirements
What you’ll need- 2+ years of prior claims handling experience, preferably in auto claims.
- Ability to independently manage a claims inventory while making sound claims decisions.
- Strong understanding of insurance coverage, liability investigations, and claim settlement practices.
- Ability to obtain and maintain all required state adjuster licenses.
- Excellent verbal and written communication skills.
- Strong analytical, organizational, and problem-solving abilities.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
- Bonuses