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Auto Claims Adjuster I
Horace MannAuto Claims Adjuster I at Horace Mann managing auto claims, evaluating damages, and collaborating with customers for resolutions. Delivering exceptional claims experience to educators and their families.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating auto claims, evaluating damages, and negotiating settlements while adhering to state-specific regulations and company procedures. Strong focus on customer service and effective communication in a fast-paced environment.
Highest-signal resume keywords
Auto Claims InvestigationState Adjuster LicenseCustomer ServiceProblem-SolvingClaims Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationNegotiationCoverage DeterminationLiability AssessmentCritical Thinking
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsDecision-MakingMulti-Priority Management
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
InsuranceClaims ProcessingCustomer-Focused EnvironmentFast-Paced EnvironmentFair Claim Resolutions
About the role
Key responsibilities & impact- Investigate auto claims and determine coverage and liability.
- Evaluate damages and work toward fair and timely claim resolutions.
- Collaborate with customers, repair facilities, and business partners.
- Negotiate fair claim settlements while adhering to company best practices.
Requirements
What you’ll need- High School Diploma or GED required.
- Must obtain and maintain required state adjuster licenses within three months of hire.
- Strong verbal and written communication skills.
- Excellent customer service, problem-solving, and organizational skills.
- Ability to learn and apply state-specific claims regulations and company procedures.
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor's degree or equivalent professional experience preferred.
- Previous insurance, claims, customer service, or related experience preferred.
- Experience working in a customer-focused environment requiring critical thinking and sound decision-making preferred.
Benefits
Comp & perks- Health insurance
- Paid time off
- Professional development opportunities