Customer Relations Representative

FLSmidth

Customer Relations Representative ensuring service expectations and performance improvements for FLSmidth's strategic customers. Leading meetings and collaborating with cross-functional teams to enhance operational success.

Posted 7/27/2026full-timeSalt Lake City • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain management and customer relationship management, with a strong focus on demand planning, performance analysis, and service delivery optimization. Proficient in utilizing data visualization and reporting tools to drive operational insights and enhance customer satisfaction.

Highest-signal resume keywords

Supply Chain ManagementCustomer Relationship ManagementData VisualizationDemand PlanningContract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisForecast AccuracyKPI ReviewSLA ManagementOperational Insights

Soft Skills

Customer EngagementCross-Functional CollaborationFeedback Integration

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointPDM SystemsERP SystemsCRM Systems

Industry Keywords

B2B OperationsSupply Chain RoleContractual ObligationsService DeliveryPerformance Data

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for supply between FLS and designated strategic customers
Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs
Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes
Coordinate closely with cross-functional teams to highlight gaps in service delivery
Maintain contractual obligations and risks and ensure that both parties fulfill their commitments
Drive forecast accuracy by analyzing demand trends and aligning with contractual agreements

Requirements

What you’ll need

Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field
3–5 years of customer-facing experience in a B2B operational or supply chain role
Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools
Familiarity with PDM, ERP and CRM systems
Willingness to travel frequently to customer locations across North America

Benefits

Comp & perks

Access to a dedicated recognition platform
Environment to apply expertise and discover potential through various career opportunities
Competitive salary and benefits package