Guest Service Representative

Janko Hospitality

Guest Service Representative at Janko Hospitality handling front desk operations and ensuring guest satisfaction. Responsible for check-in, reservations, and maintaining hotel operations.

Posted 7/24/2026full-timeMorris • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing guest interactions and transactions. Proficient in handling cash, maintaining records, and utilizing office equipment in a hotel environment.

Highest-signal resume keywords

Customer Service ExperienceCash HandlingCommunication SkillsOrganizational SkillsWindows-Based Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cashier DutiesRecord MaintenanceReservation ProcessingIncident ReportingOffice Equipment Usage

Soft Skills

Guest AssistanceTeam CollaborationProblem Solving

Tools & Technologies

Telephone Systems

Industry Keywords

Hotel ExperienceIHG ExperienceSafety Protocols

About the role

Key responsibilities & impact

Greet and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
Handle cash transactions, maintain records, and process reservations.
Address guest inquiries, concerns, and promote hotel services.
Operate telephone systems and manage internal calls, wake-up calls, and messages.
Maintain communication with other shifts through the front desk log book.
Perform cashier duties and attend to market needs as required.
Adhere to safety and security protocols, including writing incident reports when needed.
Maintain a professional appearance and assist guests and team members as required.
Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods.

Requirements

What you’ll need

High School Diploma or equivalent work experience.
Previous customer service or hotel experience required, IHG experience is helpful.
Strong communication, customer service, and organizational skills.
Computer proficiency using Windows-based software is preferred.

Benefits

Comp & perks

Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide