Janko Hospitality

Representative

• Greet and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.
• Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods.

Guest Service Representative

General

• Responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies.
• Making beds, dusting, vacuuming, and replenishing amenities.
• Ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly.
• Provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.
• Ability to work seven days a week, including weekends, holidays, and rotating shifts.
• Responsible for adhering to key checkout procedures to maintain key security.
• Clean and sanitize restrooms, dust all surfaces, and clean mirrors, fixtures, and floors.
• Restock supplies such as glasses, linens, stationery, and bathroom amenities.
• Maintain cleanliness and organization in hotel facilities

Guest Room Attendant

• Deliver clean linens, towels, amenities, and supplies to guest rooms and housekeeping carts
• Remove soiled linens, trash, and guest room items as directed
• Assist room attendants with heavy or large items, such as luggage or furniture
• Maintain housekeeping carts, storage areas, and supply rooms in a neat and organized manner
• Ensure guest floors, corridors, and service areas are free of obstacles and hazards
• Restock housekeeping closets with necessary cleaning supplies, linens, and amenities
• Assist in cleaning public areas, back-of-house spaces, or other areas as needed
• Report any maintenance issues or safety hazards to the housekeeping supervisor promptly
• Support special projects such as deep cleaning, room setup for VIPs, or hotel events
• Wash and polish water glasses for guest rooms

Houseperson

• Responsible for cleaning and maintaining guest rooms and public areas.
• Tasks include making beds, dusting, vacuuming, and replenishing amenities.
• Report maintenance issues to supervisors.
• Ensure rooms are ready for guest occupancy, providing a welcoming and clean environment.
• Assist room attendants by delivering and collecting supplies, amenities, and linen.
• Maintain cleanliness of public facilities, including hallways and restrooms.
• Follow safety and security protocols, work with cleaning chemicals and equipment.

• The purpose of the Guest Services Representative (GSR) position Holiday Inn & Express Suites Morris is to provide world class service to all guests.
• The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction.
• The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
• Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.
• Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods. Requires bending, twisting, reaching, and pushing.

• Responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies
• Making beds, dusting, vacuuming, and replenishing amenities
• Ensuring rooms are ready for guest occupancy and reporting any maintenance issues to supervisors promptly
• Providing attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction

• Deliver clean linens, towels, amenities, and supplies to guest rooms and housekeeping carts.
• Remove soiled linens, trash, and guest room items as directed.
• Assist room attendants with heavy or large items, such as luggage or furniture.
• Maintain housekeeping carts, storage areas, and supply rooms in a neat and organized manner.
• Ensure guest floors, corridors, and service areas are free of obstacles and hazards.
• Restock housekeeping closets with necessary cleaning supplies, linens, and amenities.
• Assist in cleaning public areas, back-of-house spaces, or other areas as needed.
• Report any maintenance issues or safety hazards to the housekeeping supervisor promptly.
• Support special projects such as deep cleaning, room setup for VIPs, or hotel events.
• Wash and polish water glasses for guest rooms.

• Responsible for cleaning and maintaining guest rooms and public areas to meet the hotel's standards and policies.
• Making beds, dusting, vacuuming, and replenishing amenities.
• Ensure that rooms are ready for guest occupancy, and report any maintenance issues to supervisors.
• Able to work seven days a week, including weekends, holidays, and rotating shifts as needed.
• Maintain and organize linen closets to ensure all items needed are stocked and readily available.

Supervisor

• Supervise, train, and support front desk agents in daily operations.
• Monitor check-in, check-out, and reservation processes to ensure accuracy and guest satisfaction.
• Handle escalated guest issues and complaints with professionalism and problem-solving skills.
• Oversee cash handling, credit card processing, and ensure financial accuracy at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain proper staffing levels and manage shift scheduling for front desk team.
• Conduct daily shift briefings and communicate key information to staff.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Assist with night audit functions and reporting when necessary.
• Maintain a professional and welcoming lobby/front desk environment.
• Have a true understanding of all hotel operations including hours, pricing, Marriott Bonvoy, and local information in order to speak to our guests with the utmost knowledge.

Front Office Supervisor

• A house attendant at Hyatt House Oak Brook is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies.
• This includes making beds, dusting, vacuuming, and replenishing amenities.
• They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly.
• Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.
• The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

Housekeeper

• A house attendant at Hyatt House Oak Brook is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies.
• This includes making beds, dusting, vacuuming, and replenishing amenities.
• They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly.
• Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.
• The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
• Work rotating shifts, including weekends and holidays, and independently follow task priorities.
• Assist room attendants by delivering and collecting supplies, linen, and amenities.
• Clean and sanitize guest rooms, restrooms, furniture, and public areas (e.g., stairwells, hallways, fitness center, laundry room).
• Replenish supplies and maintain organized linen closets.
• Complete daily housekeeping reports.
• Follow safety and security guidelines, working with cleaning chemicals as needed.
• Assist guests and team members courteously, maintaining a friendly demeanor.

• Responsible for cleaning and maintaining guest rooms and public areas to meet hotel standards and policies.
• Tasks include making beds, dusting, vacuuming, and replenishing amenities.
• Report any maintenance issues to supervisors.
• Provide courteous, efficient, and attentive service to guests.
• Work independently while following instructions and prioritizing tasks effectively.
• Maintain cleanliness of public facilities, including stairwells, hallways, and laundry room.
• Complete daily housekeeping reports to maintain smooth operations.

• Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS).
• Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records.
• Spend 90% of shifts stationed at the front desk to actively mentor team members.
• Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations.
• Assist the Operations Manager with ordering supplies and managing market items for inventory.
• Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities.
• Maintain excellent customer relations by promptly addressing questions and concerns.
• Operate the telephone system proficiently for efficient guest service.
• Complete shift checklists diligently to ensure all responsibilities are accurately handled.
• Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly.
• Act as Manager on Duty in the absence of executive committee members or the Front Desk Manager.
• Ensure compliance with Safety and Security Policies and report suspicious activities.

• A Guest Room Attendant (GRA) is responsible for cleaning and maintaining guest rooms and public areas.
• Perform tasks such as making beds, dusting, vacuuming, and replenishing amenities.
• Ensure rooms are ready for guest occupancy and report any maintenance issues.
• Work independently while following instructions and prioritizing tasks effectively.
• Maintain cleanliness of public facilities and organize linen closets.

Events

• Maintain a polished and professional appearance, consistently representing the hotel’s luxury brand standards.
• Provide 24/7 operational leadership and support; must be available to work a flexible schedule including weekends and holidays.
• Ensure full compliance with brand policies, corporate standards, and all local/state/federal regulations.
• Oversee all aspects of human resources including recruiting, onboarding, performance management, training, and professional development.
• Lead and mentor department heads; foster a culture of accountability, hospitality, and service excellence.
• Manage payroll, staffing levels, and progressive discipline as needed, ensuring alignment with budget and service standards.
• Conduct daily property walks and inspections to maintain quality standards in guest rooms, public areas, and back-of-house operations.
• Proactively respond to guest feedback, ensuring service recovery and continuous improvement in guest satisfaction scores.
• Collaborate with Sales and Revenue Management to oversee pricing strategies, group bookings, and revenue optimization.
• Develop, monitor, and manage the hotel’s annual operating budget, P&L performance, and financial forecasts.
• Oversee capital projects, vendor management, and ensure proper bidding, execution, and approval processes.
• Review and approve invoices and purchasing activity; ensure financial accuracy and cost control throughout departments.
• Build strong relationships within the local community; actively participate in business associations and public relations efforts.
• Uphold all safety and security procedures, including emergency protocols, lost & found, and reporting of suspicious activity.
• Operate office systems and perform light physical tasks including lifting up to 50 lbs. Must be able to stand and walk for extended periods; occasional bending, twisting, reaching, and stair climbing required.

Guest Service Representative

Guest Room Attendant

Houseperson

Guest Room Attendant

Guest Service Representative

Guest Room Attendant

Houseperson

Guest Room Attendant

Front Office Supervisor

Housekeeper

Houseperson

Guest Room Attendant

Front Office Supervisor

Guest Room Attendant

Event Manager