Front Office Supervisor

Janko Hospitality

Front Office Supervisor at Hyatt House Evanston responsible for guest service and team supervision. Overseeing front desk operations to maintain high customer satisfaction standards.

Posted 7/7/2026full-timeEvanston • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS).
Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records.
Spend 90% of shifts stationed at the front desk to actively mentor team members.
Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations.
Assist the Operations Manager with ordering supplies and managing market items for inventory.
Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities.
Maintain excellent customer relations by promptly addressing questions and concerns.
Operate the telephone system proficiently for efficient guest service.
Complete shift checklists diligently to ensure all responsibilities are accurately handled.
Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly.
Act as Manager on Duty in the absence of executive committee members or the Front Desk Manager.
Ensure compliance with Safety and Security Policies and report suspicious activities.

Requirements

What you’ll need

High School Diploma, GED, or equivalent work experience.
Friendly demeanor with excellent communication and customer service skills.
Strong organizational and prioritization skills.
Prior experience using Windows-based software preferred.
Ability to stand 90% of the day and perform physical tasks such as lifting supplies (up to 50 lbs.), bending, and reaching.
Previous front desk or hospitality experience

Benefits

Comp & perks

Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Check-In ProceduresCheck-Out ProceduresCash HandlingInventory ManagementShift Checklist Completion

Soft Skills

Effective CommunicationOrganizational SkillsPrioritization SkillsFriendly Demeanor

Certifications

High School DiplomaGED