Front Office Supervisor

Janko Hospitality

Front Desk Supervisor overseeing daily operations and guest service at Chicago Marriott Naperville. Leading the front desk team and ensuring compliance with hotel policies and procedures.

Posted 7/23/2026full-timeNaperville • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $0 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in front desk operations, including guest check-in and check-out processes, cash handling, and compliance with hotel policies. Strong communication and problem-solving skills are essential for managing guest relations and team coordination.

Highest-signal resume keywords

Hotel Front Desk ExperienceGuest Issue ResolutionCash HandlingShift SchedulingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math SkillsData AnalysisReservation ManagementNight Audit FunctionsStaff Training

Soft Skills

Problem-SolvingProfessionalismTeam CoordinationCustomer Service

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Guest SatisfactionHotel OperationsMarriott BonvoyComplianceFront Desk Management

About the role

Key responsibilities & impact

Supervise, train, and support front desk agents in daily operations.
Monitor check-in, check-out, and reservation processes to ensure accuracy and guest satisfaction.
Handle escalated guest issues and complaints with professionalism and problem-solving skills.
Oversee cash handling, credit card processing, and ensure financial accuracy at the front desk.
Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
Maintain proper staffing levels and manage shift scheduling for front desk team.
Conduct daily shift briefings and communicate key information to staff.
Ensure compliance with hotel policies, procedures, and brand standards.
Assist with night audit functions and reporting when necessary.
Maintain a professional and welcoming lobby/front desk environment.
Have a true understanding of all hotel operations including hours, pricing, Marriott Bonvoy, and local information in order to speak to our guests with the utmost knowledge.

Requirements

What you’ll need

High school diploma or GED required.
Two + years hotel front desk experience required.
Must be able to verbally communicate clearly with guests and fellow employees.
Must be able to calculate amounts and apply basic addition, subtraction, multiplication, and division.
Must be able to analyze routine data to make appropriate judgements regarding the process of guests checking in and out of the hotel.
Must be able to stand for extended periods of time.

Benefits

Comp & perks

Competitive compensation package
Full benefits package, including 401K, and paid time off
Professional development
Hotel discounts at locations worldwide