Guest Service Representative

Janko Hospitality

Guest Service Representative providing world class service at Holiday Inn & Express Suites Morris. Handling front desk operations and ensuring guest satisfaction in hotel accommodation.

Posted 7/24/2026full-timeMorris • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing front desk operations to ensure guest satisfaction. Proficient in handling cash transactions and maintaining accurate records in a hotel environment.

Highest-signal resume keywords

Customer ServiceFront Desk OperationsCash HandlingCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsRecord MaintenanceReservation ProcessingIncident ReportingOffice Equipment Usage

Soft Skills

FlexibilityProfessional Appearance

Tools & Technologies

Windows-Based SoftwareTelephone Systems

Industry Keywords

Guest ServicesHotel OperationsIHG ExperienceCheck-InCheck-Out

About the role

Key responsibilities & impact

The purpose of the Guest Services Representative (GSR) position Holiday Inn & Express Suites Morris is to provide world class service to all guests.
The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction.
The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.
Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
Handle cash transactions, maintain records, and process reservations.
Address guest inquiries, concerns, and promote hotel services.
Operate telephone systems and manage internal calls, wake-up calls, and messages.
Maintain communication with other shifts through the front desk log book.
Perform cashier duties and attend to market needs as required.
Adhere to safety and security protocols, including writing incident reports when needed.
Maintain a professional appearance and assist guests and team members as required.
Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods. Requires bending, twisting, reaching, and pushing.

Requirements

What you’ll need

High School Diploma or equivalent work experience.
Previous customer service or hotel experience required, IHG experience is helpful.
Strong communication, customer service, and organizational skills.
Computer proficiency using Windows-based software is preferred.

Benefits

Comp & perks

Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide