Pre-Service Representative

Ochsner Health

Pre-Service Representative verifying insurance benefits and securing authorizations for Ochsner Health patients. Communicating liability and coordinating pre-service requirements before scheduled care.

Posted 8/4/2026full-timeRemote • California, Colorado, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, insurance verification, and compliance with healthcare regulations. Proficient in using the EPIC system and maintaining effective communication with clinical providers and patients.

Highest-signal resume keywords

EPIC System ExperienceInsurance VerificationPatient RegistrationEffective Communication SkillsCompliance with Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationPatient RegistrationData EntryPre-Service Collection EstimationAuthorization Management

Soft Skills

Interpersonal SkillsMultitaskingCalm Under PressureEffective Communication

Tools & Technologies

EPIC SystemWindows ApplicationsRole-Specific Software

Industry Keywords

Healthcare ComplianceRevenue CyclePatient ExperienceAccreditation StandardsMedical Office

About the role

Key responsibilities & impact

Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services
Validate and gather insurance and demographic information
Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations
Identify insurance guidelines and facilitate communication
Use the EPIC system to verify benefits and eligibility
Complete and obtain necessary authorizations for scheduled services
Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff
Perform pre-service collection estimation and communicate patient liability
Provide point-of-service information and logistics to support an exceptional patient experience
Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements
Perform other related duties as required

Requirements

What you’ll need

High School diploma or equivalent required
Associates Degree or Bachelor Degree preferred
1 year of related experience in a hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, and/or customer service-related job required
Experience with EPIC preferred
Computer skills and dexterity for patient-information data entry and retrieval
Effective verbal and written communication skills
Proficiency with Windows-style applications, keyboard, and role-specific software packages
Strong interpersonal skills
Ability to multitask
Ability to perform effectively in a fast-paced, changing environment
Ability to remain calm and professional during high-pressure or stressful patient financial and medical conversations
Reliable transportation to travel to other facilities as needed
Ability to comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for qualified individuals with disabilities
Accessible application process and accommodation support
Employer of Choice recognition and workplace awards