Pre-Service Representative

Ochsner Health

Pre-Service Representative at Ochsner Health assisting patients by communicating with insurance payors and obtaining Pre-Certifications. Ensuring Pre-Service process completion for scheduled services.

Posted 7/7/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assisting patients by communicating with insurance payors to determine eligible benefits
Acquiring Pre-Certification(s) when necessary
Communicating the liability to the patient after the Pre-Certification has been obtained
Ensuring the Pre-Service process has been completed in advance of the patient’s arrival
Validating and gathering insurance and demographic information
Interacting with insurance companies to verify benefits and obtain authorizations
Performing Pre-Service collection estimation functions and communicating patient liability

Requirements

What you’ll need

High School diploma or equivalent
1 year related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and/or customer service related job
Experience with EPIC preferred
Computer skills and dexterity required for data entry and retrieval of patient information
Effective verbal and written communication skills
Proficient with Windows-style applications, keyboard, and various software packages specific to role
Strong interpersonal skills
Ability to multi-task
Ability to perform effectively in a fast paced ever changing environment
Reliable transportation to travel to other facilities as needed.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pre-Service Collection EstimationInsurance VerificationPatient Liability CommunicationDemographic Information GatheringData Entry

Soft Skills

Effective CommunicationInterpersonal SkillsMulti-TaskingAdaptability