Ochsner Health

Financial Planning and Analysis

• Provides analysis to the business area supported
• Analyzes and reports on monthly financial statements
• Maintains databases and other sources of information
• Supports strategic projects leveraging financial and analytic capabilities
• Assists in the budget process
• Responds to Ad Hoc Reporting requests and answers questions from users of the financial reports

Financial Analyst

Product Manager

• Serve as the dedicated strategic lead for advancing the analytics ecosystem supporting Ochsner Digital Medicine
• Partner closely with operational leaders, clinical stakeholders, Data Management, Epic BI, and Visual Analytics teams
• Assess and optimize the current analytics landscape
• Strengthen product governance and alignment
• Define a more streamlined, scalable, and trusted portfolio of analytics solutions
• Focus on improving usability, consistency, and strategic value of analytics products
• Support operational performance, clinical outcomes, population health management, financial impact measurement, and executive decision-making
• Drive product prioritization and detailed product definition for digital and telemedicine products
• Invent channels with customers, stakeholders, and partners to identify problem areas that technology can solve
• Create and manage the product roadmap

Product Management Lead – Analytics

Data Analyst

• Own and evolve the analytics intake process: Design, implement, and continuously improve a clear, scalable process for submitting, reviewing, and routing analytics requests.
• Establish intake standards, required fields, and decision criteria that improve request quality and speed time to triage.
• Create transparency into request status, pipeline health, and next steps for stakeholders and analytics teams.
• Perform light scoping and demand assessment: Partner with requestors and analytics leaders to clarify business objectives, desired outcomes, urgency, dependencies, and high-level level-of-effort.
• Translate ambiguous requests into well-defined problem statements, preliminary requirements, and actionable intake packages.
• Identify opportunities to consolidate, sequence, defer, or redirect requests based on value, readiness, and strategic fit.
• Facilitate prioritization and portfolio governance: Run weekly intake and prioritization meetings with strong preparation, clear recommendations, and documented decisions.
• Support prioritization using agreed-upon criteria such as business impact, strategic alignment, effort, risk, timing, and dependencies.
• Maintain a current view of analytics demand, in-flight work, backlog, and key trade-offs to support leadership decision-making.
• Drive stakeholder communication and alignment: Serve as a primary point of contact for intake-related communication, ensuring stakeholders understand process, timing, status, and decisions.
• Build strong relationships across business, operational, and analytics teams to improve intake quality and partnership.
• Communicate clearly and diplomatically in situations involving competing priorities, constrained capacity, or changing requirements.
• Manage workflow and delivery coordination tools: Manage tasks, updates, and workflow coordination in tools such as OpenText and ClickUp.
• Ensure requests, decisions, action items, and status updates are accurately documented and easy to follow.
• Partner with teams to improve workflow hygiene, reporting, and operational consistency across the intake-to-delivery lifecycle.
• Support portfolio visibility and operational excellence: Develop and maintain reporting, dashboards, or summaries that provide visibility into demand trends, throughput, bottlenecks, and priorities.
• Track risks, blockers, and dependencies and escalate issues when timely decisions are needed.
• Recommend process improvements that increase transparency, responsiveness, and alignment across the analytics portfolio.
• Contribute to broader analytics strategy and operations efforts: Partner with analytics leadership on planning, capacity discussions, prioritization frameworks, and operating rhythms.
• Help strengthen the team’s overall ways of working by bringing a product and program mindset to analytics demand management.
• Assist with other Data Governance, Data Literacy, enablement, or analytics operations duties as needed.

Data Analytics Portfolio Manager

Research Analyst

• Assist patients and the health system in all aspects related to accounts receivable management and financial reporting by analyzing data.
• Handle patient billing questions, complaints, and inquiries.
• Offer alternative solutions and explain financial impacts.
• Communicate, reconcile, adjust and collect receivables from the customers.
• Research deferred patient inquiries and legal requests for resolution of inquiries.
• Communicate and keep record of all resolved and unresolved issues with the leadership department and departmental leadership team.
• Serve as a liaison between the patients, providers of health care services, external departments, or other responsible parties to perform account and chart reviews.
• Provide routine support with ongoing staff training/coaching.
• Assist leadership with special projects developed around educating staff members.

Revenue Cycle Research Specialist – Medicaid, SSI

Pharmacist

• Prepares, dispenses and verifies medications ordered for an assigned group of patients
• Assesses, evaluates and monitors patient drug therapy
• Provides drug information, patient education, and other clinical pharmacy services
• Evaluates all physician orders based on a clinical assessment of the patient
• Manages drug therapy to optimize patient outcomes

Inpatient Pharmacist

Executive Assistant

• Provides professional level administrative support by performing a variety of tasks such as typing, sorting, filing, photocopying, maintaining calendars, booking travel, submitting expense reports and ordering supplies
• Creates documents such as memos and other correspondence and generates reports using Microsoft Excel, Word, PowerPoint and other software as needed
• Serves as a point of contact for the department, answering calls, relaying messages, and escalating issues to the appropriate person/group
• Manages projects and organizes events such as lunches and meetings

Executive Assistant – Pain Service Line

• Completes the annual budget
• Performs month-end close functions and compiles income statements
• Handles general ledger account reconciliations
• Reviews assigned accounts and issues patient refunds
• Prepares and posts all necessary journal entries
• Initiates quality improvements
• Analyzes financial and statistical data for decision making

Experienced Accountant – Financial Accounting

Call Center Representative

• Communicating financial liability with patients prior to their scheduled appointments.
• Inbound and outbound patient calls, accepting payments, and pre-registering patient accounts.
• Communicating with clinical providers when required.
• Verifying patient demographics and insurance payer information.
• Providing patients with cost estimates and explaining financial information to patient and staff.
• Educating patients on payment options.
• Collecting and documenting patient and guarantor information accurately across systems.
• Attempting to collect payment in advance of services, processing payments, reconciling accounts.

Pre-Service Representative – Financial Clearance, Call Center

Support Engineer

• Maintain databases and systems to support 340B programs
• Monitor 340B drug utilization and purchasing at contract pharmacies
• Conduct audits on a scheduled basis
• Analyze data and build reports to identify cost savings
• Assist with staff education and training for the 340B Program

340B System Support Analyst

Customer Support

• Handle patient billing inquiries for the Health System
• Provide customer service and collect past due balances
• Ensure patients receive the best service through timely and accurate responses
• Promptly reply and provide accurate information to customers regarding medical bill accounts
• Serve as a liaison between patients, providers, and external departments
• Record and maintain transactions ensuring account balances and discrepancies are resolved
• Plan, organize, and prioritize work to convince debtors of their financial responsibility
• Educate debtors on available payment options and financial impact of alternatives
• Provide top quality customer service experience on every patient inquiry

Patient Account Customer Service Rep – Revenue Cycle

• Provides analysis to the area of the business supported
• Analyzes and reports on monthly financial statements
• Maintains databases and other sources of information
• Supports strategic projects leveraging financial and analytic capabilities
• Assists in the budget process
• Responds to Ad Hoc Reporting requests and answers questions from users of the financial reports

Financial Analyst – Revenue Cycle Analytics

Consultant

• Leads, manages and participates in coding integrity related projects, including but not limited to specialty specific coding education, audits, research, education, and financial analysis.
• Manages all related aspects of the project and provides education to the executive leadership team and physicians.
• Ensures that project related training and quality assurance requirements are assessed and implemented by either performing or overseeing activities.
• Assists the physicians, coders, and leadership team with accurate code assignment.
• Develops methods to provide oversight and ongoing compliance.
• Educates physicians on policy changes or coding/documentation opportunities.
• Educates billing staff across all regions on policy changes.
• Assists HIM/Coding Management team in all functions in relation to coding compliance.
• Responsible for oversight of all coding consulting projects such that results provide timely and accurate recommendations consistent with the management decisions under consideration.
• Supervises, coaches, evaluates and counsels employees to ensure competency in all aspects of job duties, including regulatory compliance with CMS or other coding guidelines.
• Audits and educates coders to ensure coding consistency across all regions.
• Interprets CMS/Coding policies and provides education to physicians/Coding and Education staff.
• Trains new hires and interns.
• Develops measures to track and monitor coding improvement initiatives.
• Consults for physicians.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Coding Consultant, Educator

Project Manager

• Manage the entire lifecycle of a specific information services project
• Assign personnel to various projects; direct or coordinate their activities
• Interface activities of development team with all other departments and vendors
• Prepare activity and progress reports
• Provide general consulting and problem-solving services
• Act as a single point of contact for various departments to ensure coordination among the departments and maintain overall responsibility for project deliverables while upholding project management standards and best practices
• Coach, lead, and mentor project management staff including evaluation and delegation of project tasks
• Work in tandem with program and project leadership to establish practices, templates, policies, resource management, tools and highly visible project reporting and presentations
• Coordinate internal resources and vendors to provide accurate and precise execution of projects
• Ensure projects are delivered on time, on budget, and within agreed project scope
• Liaise with information services project management leadership and project stakeholders to report and escalate risks as needed
• Coordinate detailed risk management and mitigation with project team
• Develop, maintain, and track project status reports, statements of work, scoping documentation and other relevant documentation as needed
• Ensure assigned projects support the organizational and departmental goals
• Maintain and enhance professional competency and contribute to division wide efforts
• Perform other related duties as required

Senior IS Project Manager

Business Intelligence Developer

• Oversees all stages of the business intelligence cycle including understanding business objective, collecting business requirements and translating them into data requirements.
• Designing and developing reports or dashboards (code and visualization).
• Scheduling and deployment of business intelligence components in accordance with supplied standards and best practices.
• Completing accurate and timely documentation.
• Collaborates with business and technology departments to understand system data and its use, data analysis and validation, and providing support around the data and how it is integrated.
• Monitors production systems for issues and resolves issues or elevate them for resolution when necessary.

• Facilitates processes/operations required for new services/location, service location changes, and new technology/equipment to ensure accurate and complete set-up and implementation
• Participates in research, training, and education that supports the project
• Escalates issues that may not put the project at risk; recommends solutions
• Ensures data integrity and quality control
• Ensures projects remain within budget
• Other related duties as required
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.