Knowledge Management and AI Enablement Specialist

Ochsner Health

Knowledge Management Specialist implementing and coordinating knowledge management systems. Developing and maintaining technical documentation and AI responses for enhanced collaboration and knowledge sharing.

Posted 7/21/2026full-timeNew Orleans • Louisiana • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in knowledge management, technical documentation, and content governance, with a focus on AI enablement and operational excellence. Proficient in developing training materials and facilitating organization-wide knowledge sharing initiatives.

Highest-signal resume keywords

Knowledge ManagementTechnical DocumentationContent ManagementMicrosoft SharePointAI Grounding Content

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content GovernanceContent StructuringAnalytical SkillsTechnical WritingKnowledge UsabilityKnowledge RetrievalContent StandardizationMetrics AnalysisTraining DeliveryFacilitation Skills

Soft Skills

Stakeholder EngagementCross-Functional Collaboration

Tools & Technologies

ITSM PlatformsServiceNowOpenText

Industry Keywords

HealthcareRegulated EnvironmentDigital AdoptionWorkforce Transformation

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Implements and coordinates a knowledge management system that increases knowledge sharing, protection, collaboration, and retrieval across the organization.
Develops and maintains the technical documentation, training material, and knowledge articles that ground automated and conversational AI responses and support agents and operators.
Establishes and maintains content governance frameworks, including ownership models, review cycles, taxonomy, and metadata standards that support knowledge organization and discoverability.
Develops AI-ready content standards and authoring practices that improve knowledge usability, reusability, and retrieval across digital platforms.
Defines and evolves the enterprise knowledge strategy and governance model to support operational excellence, digital adoption, workforce transformation, and AI enablement.
Partners with business and technology leaders to align knowledge management practices with enterprise AI priorities and future innovation initiatives.
Curates and governs the content base that grounds automated and conversational AI responses, ensuring accuracy, currency, and consistency.
Collects and analyzes metrics on knowledge access, usage, and sharing, and recommends and implements improvements.
Delivers training and information sessions on knowledge management to new and current employees.
Publishes articles or whitepapers on knowledge management best practices and promotes initiatives that increase knowledge sharing and access.

Requirements

What you’ll need

Bachelor's Information Management, Library/Information Science, Communications, Business, or related field; equivalent experience may be considered in leu of a degree.
2 years Knowledge management, technical documentation, content management, or related area, including hands-on use of knowledge or content management platforms and authoring tools.
Preferred: Experience in managing AI grounding content for a clinical environment, healthcare, contact center, or regulated environment.
Experience with Microsoft SharePoint
Experience with an ITSM platform such as ServiceNow, OpenText, etc.
Strong technical writing and content structuring skills; ability to translate technical content into user-friendly formats.
Ability to curate, standardize, and simplify complex information.
Analytical skills to interpret knowledge usage data and identify gaps.
Facilitation and training delivery skills for organization-wide adoption.
Stakeholder engagement and cross-functional collaboration.
Ability to maintain accuracy, consistency, and currency of knowledge content in a dynamic environment.
Ability to identify gaps in knowledge and proactively recommend improvements.

Benefits

Comp & perks

Compliance & Privacy Program and Standards of Conduct
Equal Opportunity Employer