Workers' Compensation Claim Representative

The Hartford

Claims Representative managing workers’ compensation claims for an insurance company. Providing exceptional customer service and leveraging a network of professionals for effective claims handling.

Posted 7/21/2026full-timeLake Mary • Connecticut, Florida, Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $56,391 - $84,587 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing workers' compensation claims with a focus on financial accuracy, timely investigations, and adherence to statutory guidelines. Excels in customer service, leveraging critical thinking and organizational skills to meet productivity targets in a fast-paced environment.

Highest-signal resume keywords

Workers' Compensation Claims ManagementFinancial AccuracyMS Office Suite ProficiencyExcellent Communication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workers' Compensation Claims HandlingMathematical CalculationsData AnalysisFile DispositionBenefit Oversight

Soft Skills

Organizational SkillsTime ManagementActive ListeningNegotiation SkillsEmpathy

Tools & Technologies

MS WordMS ExcelMS OutlookMS PowerPoint

Industry Keywords

Statutory GuidelinesCustomer ServiceCollaborationContinuous ImprovementProductivity Targets

About the role

Key responsibilities & impact

Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
Provide exceptional customer service by establishing and maintaining productive business relationships with customers
Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
Leverage contemporary technology to achieve accurate and efficient claim outcomes
Consistently demonstrate professional diplomacy during all interactions with customers
Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
Embrace a culture of continuous improvement

Requirements

What you’ll need

Prior workers’ compensation insurance claim handling is preferred
HS Diploma required, Bachelor’s Degree is preferred
Excellent organizational skills, especially regarding prioritizing work activities
Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
Superb time management and organizational skills
Ability to meet productivity targets in a fast-paced, team-oriented environment
Excellent communication skills and negotiation skills
Ability to adapt and flourish using industry-changing workflows
Excellent written and verbal communication skills
Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
Ability to self-manage competing priorities while delivering accurate work within key timelines

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development