Patient Services Representative – CMPG Pain Management Center

Carle Health

Patient Services Representative at Carle Health supporting clinical staff in patient care tasks. Responsible for clerical duties and ensuring a welcoming environment for patients and visitors.

Posted 7/20/2026full-timePeoria • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and maintains patient confidentiality while efficiently managing front desk operations. Proficient in patient scheduling and clerical functions, ensuring accurate documentation and a welcoming environment for patients and visitors.

Highest-signal resume keywords

Patient SchedulingClerical FunctionsEffective Communication SkillsMedical TerminologyPatient Confidentiality

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clerical FunctionsPatient SchedulingAccurate DocumentationLegible HandwritingDatabase Entry

Soft Skills

Positive AttitudeCustomer SatisfactionProfessional Etiquette

Tools & Technologies

Computer SystemPatient Care Computer ProgramsScheduling Programs

Certifications & Qualifications

Associate's Degree: Related Field

Industry Keywords

Patient Safety GoalsPatient FlowPatient Consent FormsFront Desk Operations

About the role

Key responsibilities & impact

Functions as department receptionist, creating a welcoming environment.
Greets patients, visitors, providers, vendors and others with a warm, positive attitude
Identifies patient in accordance with the National Patient Safety Goals.
Actively participates in patient handoff to the prep areas by passing on pertinent patient information/concerns.
Keeps personal conversations and phone calls to a minimum.
Maintains patient confidentiality through appropriate level of voice.
Maintains neat and organized front desk.
Ensures front waiting area is free of clutter and maintained for patient safety.
Uses professional etiquette and answers telephones promptly.
Takes complete and accurate messages, relays information promptly.
Keeps patients and families informed of delays or untimeliness of care.
Demonstrates effective communication skills to promote smooth patient flow through the department.
Informs nurse of patient cancellations and requests to stop add-on patients promptly.
Performs clerical functions with accuracy and promptness.
Assembles all necessary paperwork for the patient’s chart.
Utilizes legible handwriting to eliminate errors.
Creates accurate patient consent forms on the computer with proper spelling, correct provider, procedure name and patient name.
Notifies supply order technician of need for additional supplies.
Maintains competency in computer system and software programs utilized and seeks opportunities for growth development.
Maintains knowledge of patient scheduling programs.
Maintains knowledge of patient care computer programs.
Attends computer classes as needed or scheduled.
Acts as resource person to the staff members including clinical staff regarding operations of the front desk.
Maintains adequate knowledge of medical terminology.
Participates in activities to improve performance in the department and enhance customer satisfaction.
Enters procedure statistics into database program in an accurate and timely manner.
Attends staff meetings and department in-services regularly.
Actively participates in approaches to improve patient satisfaction and maintains patient confidentiality.
Participates on a department task team.

Requirements

What you’ll need

Associate's Degree: Related Field
Certifications: ,
Experience In Lieu of Education

Benefits

Comp & perks

Comprehensive benefits package