Patient Services Representative

Carle Health

Patient Services Representative supporting psychiatric clinic operations for Carle Health. Managing check-in, scheduling, insurance rules, referrals, authorizations, and patient communications.

Posted 8/5/2026full-timeChampaign • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient management processes, including appointment scheduling, charge posting, and prior authorization. Capable of effectively communicating medical information and managing patient care requests while maintaining a positive patient experience.

Highest-signal resume keywords

Patient IdentificationAppointment SchedulingPrior AuthorizationInsurance Coverage RulesTelephone System Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Charge PostingCash ManagementPatient RegistrationMedical Information ReportingIn-Basket Activities Management

Soft Skills

CommunicationCustomer Service

Tools & Technologies

Telephone System

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient Care RequestsEligibilityNetwork CoverageBenefits

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation, including patient identification, check-in/check-out, charge posting, cash management, appointment scheduling, registration, account setup, and phone calls
Operate the telephone system and take and deliver messages to physicians, nurses, and others
Accurately, completely, and promptly report medical information obtained from patients and referring physicians
Distribute messages according to practice communication standards
Manage incoming patient care requests involving in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations as needed
Provide information and a positive image to ensure patients’ needs are met

Requirements

What you’ll need

Associate's Degree in a related field, or work experience in lieu of education
Proficient with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competent to initiate and secure prior authorizations
Competent in telephone system operation and message handling
Ability to accurately and promptly report medical information
Ability to work Monday–Friday, 8:00am–5:00pm
No weekend, holiday, or on-call requirements stated

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Opportunities for growth and life-long careers
Mandatory insurance training and ongoing competency refreshers