Patient Services Representative – CMPG Rheumatology

Carle Health

Patient Services Representative at Carle Health, providing customer service and administrative support in Peoria, Illinois. Responsible for answering calls, scheduling appointments, and addressing patient inquiries.

Posted 7/20/2026full-timePeoria • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal skills through effective communication and patient interaction, while ensuring compliance with health information security and billing accuracy.

Highest-signal resume keywords

Patient InteractionAppointment SchedulingBilling AccuracyHealth Information SecurityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationCourteous AttitudeCalm DemeanorWarm Welcoming

Certifications & Qualifications

Associate's Degree

Industry Keywords

Patient CareCharge CaptureEnvironmental MonitoringProtected Health InformationClinic Operations

About the role

Key responsibilities & impact

Smile and greet patients, families and visitors with a warm welcome
Collaborate with and report patient/family concerns to appropriate team members
Answer telephone calls in a clear, courteous, caring, calm and professional manner
Make, cancel and reschedule patient appointments
Assist with proactive charge capture along with billing accuracy for providers and patients
Open and/or close the clinic following specified guidelines
Monitor environmental conditions in order to secure protected health information

Requirements

What you’ll need

Experience In Lieu of Education
Associate's Degree: Related Field

Benefits

Comp & perks

comprehensive benefits package for team members and providers