Solutions Center Representative – Part Time

Experity

Responsible for triaging inbound calls and making outbound calls regarding patient information. Working in a remote role to assist urgent care centers across the U.S.

Posted 7/23/2026part-timeRemote • Idaho, Illinois, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing inbound and outbound calls related to patient cases. Proficient in providing Level I support and monitoring case assignments in a fast-paced call center environment.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsPACS ExperienceClerical WorkBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsOrganizational Skills

Certifications & Qualifications

High School Degree or Equivalent

Industry Keywords

TriageQuality Assurance (QA)Radiologist CommunicationCase ManagementInbound CallsOutbound CallsIT Support

About the role

Key responsibilities & impact

Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
Make outbound calls to centers to notify them of positive findings or to request additional information on studies
Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
Provide Level I support to centers and submit IT tickets when needed
Open and close QA cases for radiologists
Monitor auto assign rules and manually assign specialty cases
Other duties as assigned

Requirements

What you’ll need

High School degree or equivalent
Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
PACS experience preferred, but not required

Benefits

Comp & perks

Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.