Experity

IT Support

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Teleradiology Help Desk Representative – Part Time