Experity

Representative

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Solutions Center Representative – Part Time

Full-stack Engineer

• Provide technical leadership across the OnePACS platform and related imaging workflows.
• Design, develop, maintain, and modernize Java-based platform services and applications.
• Lead architecture and design discussions for scalability, reliability, security, interoperability, compliance, and maintainability.
• Support modernization of legacy platform components while maintaining production stability.
• Partner with Engineering, Product, QA, DevOps, Implementation, and Support to improve platform reliability and operational readiness.
• Troubleshoot complex production issues involving application behavior, DICOM workflows, HL7 interfaces, routing, configuration, and customer-specific scenarios.
• Mentor engineers through technical design, code reviews, troubleshooting, and knowledge sharing.
• Improve documentation, runbooks, diagnostics, and repeatable support patterns.
• Help reduce technical risk by making critical system knowledge more durable, visible, and broadly shared.
• Contribute to strategic product initiatives involving imaging workflow automation, reporting, AI integrations, DICOM router modernization, viewer modernization, and interoperability improvements.
• Work within Agile/Scrum delivery practices to support predictable planning, execution, and continuous improvement.

Staff Software Engineer – PACS

Accountant

• Post and process journal entries.
• Update accounts receivable and issue invoices.
• Update accounts payable and perform reconciliations.
• Assist in processing balance sheets, income statements and other financial statements as needed.
• Assist with reviewing expenses, payroll records, etc.
• Maintain customer and vendor contract data within the accounting system.
• Assist with and prepare monthly/yearly closing statements.
• Provide support for external audits.
• Other duties as assigned.

Accountant I

Support Engineer

• Provide day-to-day management to a team of OnePACS Technical Account Managers (TAM) and Application Analysts (AA).
• Define key success criteria for technical client health by working with OnePACS TAMs, Application Analysts, Operations, and Development teams to create measurable health scores.
• Drive team development, including hiring, onboarding, career development, and performance management.
• Lead, coach, and empower the TAM and AA teams to succeed in their roles and adopt best practices.
• Assist the team in identifying technical inefficiencies for our clients and provide recommendations to enhance their use of our products.
• Communicate and collaborate effectively with other functional leaders by solving business challenges together, identifying growth opportunities, and collaborating to drive efficiency and effectiveness across the organization, while focusing on support.
• Maintain and own the technical relationship with the client leadership team for Experity’s clients.
• Meet with the client’s structured professionals, such as COO, CFO, and CEO, regularly and build relationships at multiple levels.
• Communication cadence to include attending Client Success Management's monthly business review meetings with the client’s management team and executive business reviews with the client’s structured professionals.
• Serve as a top-line escalation point for incidents or escalations raised by managed accounts.
• Partner with the wider Customer Success organization to identify, monitor, and report on trends.
• Managing technical relationships with customer stakeholders.
• Participating in QBRs/EBRs and customer reviews Driving account health plans and risk mitigation.
• Supporting renewals and growth opportunities with SAE/CSM.
• Acting as the primary technical escalation point.
• Monitoring adoption, utilization, and customer outcomes.
• Other duties as assigned.

PACS Technical Support Manager

Independent Contractor

• Provide high-quality diagnostic X-ray overreads for Urgent Care Centers and Primary Care Offices across all 50 states
• Work as part-time or full-time independent contractor

Radiologist – Independent Contractor

Sales

• Manages all sales activities for assigned accounts to achieve/exceed bookings and margin goals.
• Drives new business revenue aggressively while ensuring strong profitability.
• Effectively partners with Client Success and Solutions Partners to collaborate and close business.
• Provides timely and accurate forecasts of sales volume on a weekly and monthly basis.
• Assists in the development of the strategic plan and annual budget by providing projections on sales and future outlook.
• Prepares timely sales reports, market assessment reports, program updates, account strategy plan, and weekly reports; maintaining accurate and timely activities and notes within Salesforce.
• Keeps senior management advised in a timely fashion of market trends, account problems, and business risks and opportunities which could have a material impact on the company’s performance.
• Provides recommendation for improving sales process and procedures.
• Conducts bi-weekly POD meetings with members of their team, Sales Support staff and Solutions Experts to ensure alignment with monthly, quarterly and annual goals.
• May assist with team calls or standup meetings.
• Leverages industry events, networking opportunities, associations, and tradeshows to build relationships and sell Experity’s complete portfolio of products.
• Leverages social selling techniques.
• Other duties as assigned.

Sales Director

Customer Support

• Provide front-line technical support to clients and internal stakeholders via phone, email, and chat.
• Manage client requests and assigned projects to successful completion.
• Assist client/clinical staff/peers with application training and proper use.
• Correctly identify and investigate application issues, research answers to guide clients through corrective steps, and follow escalation processes diligently to support service level agreements.
• Build trusted and reputable working relationships with clients and internal teams.
• Continuously seek opportunities to improve the client experience and support processes.
• Utilize CRM (Salesforce) for documentation, client communication, and ticket resolution/tracking.
• Collaborate with peers and cross-functional teams to resolve complex or escalated issues.
• Troubleshoot user-reported software issues by leveraging documentation, internal tools, and curiosity-driven problem-solving.
• Meet or exceed individual and team performance metrics, including response time, resolution rates, and client satisfaction scores.
• Ability to work into a rotating shift for nights/weekends/holidays as needed, including participation in an on-call schedule.
• Demonstrate ownership of time management and prioritize tasks in a fast-paced, client obsessed environment.
• Other duties as assigned.

Client Support Representative

• Provide technical guidance across multiple teams and initiatives.
• Influence architectural decisions through collaboration, design reviews, and technical coaching.
• Partner with Architecture to establish and evolve technical standards, patterns, and reference implementations.
• Help teams navigate complex technical tradeoffs involving scalability, reliability, maintainability, security, and performance.
• Facilitate technical alignment across teams without becoming a delivery bottleneck.
• Lead adoption of AI-assisted engineering practices and workflows.
• Evaluate emerging AI development tools and identify opportunities to improve productivity and quality.
• Establish best practices for responsible AI-assisted development.
• Help engineering teams leverage AI capabilities while maintaining security, compliance, quality, and maintainability standards.
• Drive experimentation and learning around agentic workflows and AI-enabled software delivery.
• Identify opportunities to reduce technical debt and improve platform sustainability.
• Contribute to modernization initiatives across legacy and modern technology stacks.
• Improve architectural consistency through reusable patterns and shared services.
• Partner with platform and infrastructure teams to improve developer experience and operational effectiveness.
• Promote scalable, cloud-native design principles and modern engineering practices.
• Champion software craftsmanship, code quality, automated testing, observability, and operational excellence.
• Participate in architecture reviews, technical design sessions, and solution evaluations.
• Drive continuous improvement through metrics, feedback, and engineering best practices.
• Help teams improve delivery speed without sacrificing quality.
• Mentor senior engineers and technical leads.
• Help engineers grow their technical depth, decision-making capabilities, and business understanding.
• Share knowledge through design reviews, technical presentations, documentation, and coaching.
• Partner with Product, Delivery, QA, Architecture, Security, and DevOps teams.
• Translate business objectives into technical strategies and actionable plans.
• Help identify technical risks early and drive mitigation strategies.
• Support strategic initiatives that span multiple teams or domains.

Staff Engineer

Customer Success Manager

• Manage and own the relationship with the client senior leadership team for Experity’s largest and most complicated clients.
• Meet with client management on a regular basis and build relationships at multiple levels.
• Communication cadence to include, at minimum, monthly business reviews and annual on-site leadership meetings.
• Responsible for ensuring service level commitments are met for each client.
• Coordinate and hold accountable internal service teams as necessary to ensure successful delivery of our products and services.
• Support client adherence to prescriptive best practice setup and configuration of our products.
• Monitor performance metrics and aid in identification of opportunities for improvement.
• Maintain an understanding of the urgent care business model, client workflows and common market problems.
• Provide system and industry expertise with consultative approach focused on ensuring optimal utilization and realized value of Experity solutions.
• Increase customer satisfaction by understanding business needs and supporting expanded utilization of Experity solutions.
• Elevate client relationships from vendor/partner to trusted business advisor.
• Provide revenue cycle management expertise toward ongoing process improvement and compliance initiatives.
• Responsible for working with clients to reduce recurring errors and reduce claim exceptions.
• RCM success management to include: Interpret and provide analysis of clinic financial data through key reports and revenue cycle drivers.
• Lead a monthly meeting to review accounts receivable status, KPI and accounting reports with client’s financial team.
• Support the development and ongoing management of prescriptive best practice PM system setup, EDI processes, and revenue cycle workflows.
• Collaborate with the RCM Operations and RCM Management teams to ensure client/company alliance on prioritization and approach to service delivery.
• Manage and communicate findings effectively with assigned clinics and their management staff to achieve optimum performance.
• Identify trends and carrier issues relating to billing and reimbursements.
• Act as liaison for internal and external communications with assigned clients.
• Manage ongoing conference calls and ensure a positive relationship with assigned accounts.
• Provide regular status reports and manage task lists on assigned accounts progress for all project areas.
• Support sales process with potential clients.
• Identify opportunities for selling additional solutions into client base.
• Support Sales when subject matter expertise is needed.
• Proactively nurture opportunities for references, referrals, and case studies.
• Work with Experity Finance to support client invoice questions and support collection efforts on aged accounts receivable balances.

Senior Enterprise Client Success Manager

• Manages all sales activities to assigned accounts to achieve/exceed revenue and profitability goals.
• Drives new business revenue aggressively while ensuring strong profitability.
• Effectively partners with sales executives to collaborate and close business.
• Provides timely and accurate forecasts of sales volume on a weekly and monthly basis.
• Assists in the development of the strategic plan and annual budget by providing projections on sales and future outlook.
• Prepares timely sales reports, market assessment reports, program updates, account strategy plan, and weekly reports; loads and updates projects into CRM as required.
• Keeps senior management advised in a timely fashion of market trends, account problems, and business risks and opportunities which could have a material impact on the company’s performance.
• Provides recommendation for improving sales process and procedures.
• May assist with team calls or standup meetings.
• Leverages industry events, networking opportunities, associations, and tradeshows to build relationships and sell Experity’s complete portfolio of products.
• Leverages social selling techniques.