Senior Enterprise Client Success Manager

Experity

Enterprise Client Success Partner at Experity managing client relationships and ensuring service delivery for major healthcare accounts. Collaborating across teams to optimize solutions and client satisfaction.

Posted 6/12/2026full-timeNashville • Tennessee • 🇺🇸 United StatesSenior💰 $121,400 - $161,500 per yearWebsite

About the role

Key responsibilities & impact

Manage and own the relationship with the client senior leadership team for Experity’s largest and most complicated clients.
Meet with client management on a regular basis and build relationships at multiple levels.
Communication cadence to include, at minimum, monthly business reviews and annual on-site leadership meetings.
Responsible for ensuring service level commitments are met for each client.
Coordinate and hold accountable internal service teams as necessary to ensure successful delivery of our products and services.
Support client adherence to prescriptive best practice setup and configuration of our products.
Monitor performance metrics and aid in identification of opportunities for improvement.
Maintain an understanding of the urgent care business model, client workflows and common market problems.
Provide system and industry expertise with consultative approach focused on ensuring optimal utilization and realized value of Experity solutions.
Increase customer satisfaction by understanding business needs and supporting expanded utilization of Experity solutions.
Elevate client relationships from vendor/partner to trusted business advisor.
Provide revenue cycle management expertise toward ongoing process improvement and compliance initiatives.
Responsible for working with clients to reduce recurring errors and reduce claim exceptions.
RCM success management to include: Interpret and provide analysis of clinic financial data through key reports and revenue cycle drivers.
Lead a monthly meeting to review accounts receivable status, KPI and accounting reports with client’s financial team.
Support the development and ongoing management of prescriptive best practice PM system setup, EDI processes, and revenue cycle workflows.
Collaborate with the RCM Operations and RCM Management teams to ensure client/company alliance on prioritization and approach to service delivery.
Manage and communicate findings effectively with assigned clinics and their management staff to achieve optimum performance.
Identify trends and carrier issues relating to billing and reimbursements.
Act as liaison for internal and external communications with assigned clients.
Manage ongoing conference calls and ensure a positive relationship with assigned accounts.
Provide regular status reports and manage task lists on assigned accounts progress for all project areas.
Support sales process with potential clients.
Identify opportunities for selling additional solutions into client base.
Support Sales when subject matter expertise is needed.
Proactively nurture opportunities for references, referrals, and case studies.
Work with Experity Finance to support client invoice questions and support collection efforts on aged accounts receivable balances.

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience.
Seven or more years of experience in a client-facing role supporting large, complex enterprise healthcare clients.
Demonstrated experience managing executive-level relationships within enterprise health systems, multi-site medical groups, or large healthcare organizations.
Direct experience supporting Patient Engagement (PE) solutions within healthcare technology (e.g., patient scheduling, digital intake, patient communications, reputation management, or related engagement platforms).
Strong understanding of healthcare operations, clinical workflows, and the business drivers impacting ambulatory, urgent care, or multi-site provider organizations.
Experience with Software as a Service (SaaS) delivery models, including driving adoption, value realization, and retention within subscription-based environments.
Proven ability to identify and drive account growth through consultative engagement, including cross-sell and upsell motions in partnership with Sales teams.
Experience collaborating cross-functionally with Product, Support, Implementation, Marketing, and other internal stakeholders to deliver a unified enterprise client experience.
Experience using data, KPIs, and performance metrics to drive adoption, optimization, and measurable client outcomes.

Benefits

Comp & perks

Health, dental/orthodontia, and vision coverage the moment you start.
Be part of our success with a synthetic ownership program after one year.
Access our Employee Assistance Program for everything from mental wellness to financial coaching.
Generous PTO, team events, family picnics, and holiday parties.
Development programs designed to help you thrive and grow.
Including quarterly bonuses and 401(k) matching to invest in your future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

revenue cycle managementpatient engagement solutionsSaaS delivery modelsdata analysisperformance metricsKPI managementconsultative engagementbilling and reimbursementsEDI processesfinancial data interpretation

Soft Skills

relationship managementcommunicationcollaborationproblem-solvingclient advocacyleadershipcustomer satisfaction focusconsultative approachaccount growthcross-functional teamwork

Certifications

Bachelor's degreehealthcare management certificationproject management certificationrevenue cycle management certificationSaaS certification