Patient Service Representative

• Greet and check in patients, conduct check-out and appointment scheduling, and perform regular lobby checks
• Coordinate provider schedules to optimize appointment availability and resource capacity
• Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts using EPIC and other systems
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
• Answer a multi-line phone system, take messages, route inquiries, and make outbound appointment calls
• Communicate information about Duly clinical personnel to patients and others
• Schedule follow-up and in-house specialist referral appointments
• Participate in daily and weekly team huddles
• Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows
• Maintain patient confidentiality and comply with HIPAA standards
• Monitor patient wait times and communicate delays
• Perform additional duties and special projects as assigned

Patient Service Representative supporting behavioral health clinic operations at Duly Health and Care

Patient Service Representative – Behavioral Health

Patient Service Representative supporting behavioral health clinic operations at Duly Health and Care. Managing check-in, scheduling, referrals, payments, records, and patient communications in Romeoville.

• Serve as the first point of contact for patients within the Valley Health physicians’ network
• Provide administrative support to the ambulatory care team through customer service, attention to detail, and interpersonal skills
• Schedule outpatient appointments according to clinic guidelines and use scheduling functions such as wait lists
• Offer alternate providers or locations when appropriate
• Process urgent referral requests the same day and routine referral requests within 72 hours
• Obtain prior approval or prior authorization as needed
• Greet and receive patients courteously and provide appropriate documents
• Keep patients informed about care delays
• Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic
• Capture data required for regulatory and compliance requirements
• Explain payments due, receive and receipt payments, and balance the cash drawer
• Answer phones within three rings using the required greeting
• Take accurate phone messages or prescription requests using Epic messaging
• Date stamp and route incoming patient information and prepare correspondence
• Process medical record release requests and incoming mail
• Maintain confidentiality of patient health information
• Provide cross-coverage at other locations when requested
• Maintain office supplies, forms, filing systems, and clinic opening/closing processes
• Perform other requested or directed duties

Patient service representative scheduling and registering neurology patients for Valley Health

Patient Service Representative, Neurology

Patient service representative supporting Valley Health neurology clinics. Scheduling appointments, registering patients, handling payments, referrals, phone calls, and medical records.

• Greet visitors, patients, and families and direct them appropriately
• Maintain efficient patient flow through registration and provide customer service
• Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately
• Inform patients of physician schedule delays and assist with patient comfort
• Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips
• Open and close batches, reconcile collections, prepare deposits, and document corrections
• Scan insurance cards, process online insurance verifications, and update patient accounts
• Update demographics, insurance information, HIPAA forms, and financial waivers
• Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports
• Schedule and enter orders for diagnostic tests and procedures
• Coordinate with Patient Care Resources and clinical staff on timely pre-authorizations
• Complete referrals and enter them into the appropriate system
• Communicate problems, concerns, or issues to the Office Supervisor/Manager
• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings
• Cover for other staff and office locations as requested
• Follow downtime procedures and perform other required duties

Patient Service Representative supporting urology patients at VillageMD healthcare practices

Patient Service Representative – Urology

Patient Service Representative supporting urology patients at VillageMD healthcare practices in New Jersey. Managing registration, scheduling, insurance verification, payments, referrals, and front-office coordination.

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person
• Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
• Enter billing information for patients and payers at the time of service
• Follow up accurately on missing billing information
• Maintain accurate and timely medical records according to practice and medical group standards
• Support providers and connect with patients as part of the ambulatory care team
• Rotate between clinic locations in Lutheran General, Park Ridge, Glenview, Des Plaines, and Buffalo Grove
• Work rotating 8.5-hour shifts, including a lunch, within clinic hours of 6:45 a.m. to 7 p.m.

Patient Service Representative supporting OB/GYN clinics operated by Advocate Health in Illinois

Patient Service Representative – OB/GYN Clinics

Patient Service Representative supporting patients, providers, billing, and records across Advocate Health OB/GYN clinics in Illinois. Rotating among multiple suburban Chicago locations.

• Serve as the first point of contact for patients entering the outpatient medical facility
• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update the Electronic Health Record (EHR)
• Facilitate intake procedures, including healthcare and insurance forms
• Collect payments for services
• Build patient and provider confidence through competent performance and effective communication
• Follow organizational, local, state, and federal regulations, codes, policies, and procedures
• Protect patient privacy and safety while delivering optimal care
• Perform specific departmental tasks as assigned
• Orient other staff to the department as needed
• Travel between Sacramento and Elk Grove locations as needed

Patient service representative supporting outpatient urology patients at Sutter Health facilities

Patient Service Representative II, Urology

Patient service representative supporting outpatient urology patients at Sutter Health facilities. Greeting patients, managing intake, scheduling appointments, collecting payments, and updating electronic health records.

• Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
• Fit patients with orthopedic soft goods and functional bracing, providing instructions on use and care
• Deliver patient service and timely follow-up
• Coordinate orthopedic bracing product logistics, replenishment, inventory transfers, and reconciliation
• Remove and process expired, damaged, or unsellable products
• Support customer ordering, product returns, order fulfillment, and delivery updates
• Maintain product displays, storage areas, and inventory spaces to operational standards
• Provide onsite support for product recalls, audits, and field communication initiatives
• Complete inventory counts and support reconciliation and compliance
• Prepare, compile, and submit insurance billing documentation
• Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
• Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
• Coordinate claim denial and additional-information documentation with internal departments
• Follow Breg policies, SOPs, HIPAA, FDA requirements, and other healthcare regulations
• Collaborate with Solution Team, Sales, and Field Operations to resolve account issues and improve service efficiency
• Prepare daily, weekly, and monthly management and account reports, analyzing trends and improvement opportunities
• Promote Breg's culture and demonstrate accountability through the 'See it, Own it, Solve it, and Do it' framework

Patient Service Representative fitting orthopedic braces and managing billing for Breg in Dallas

Patient Service Representative fitting orthopedic braces, managing inventory, and processing insurance claims for Breg's Dallas operations.
Educating providers and supporting patients through billing, fulfillment, and compliance activities.

• Provide efficient, effective, and quality customer service and practice support through scheduling, coding, registration, and billing
• Collect payment at time of service and enter accurate, up-to-date billing information into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Serve patients arriving for appointments or contacting the clinic by telephone or in person
• Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
• Enter patient and payer billing information at time of service
• Follow up accurately on missing billing information
• Uphold practice and medical-group standards for accurate and timely medical records
• Support providers and connect with patients as part of the ambulatory care team
• Greet families and verify insurance

Patient service representative supporting Wisconsin clinics operated by nonprofit Advocate Health

Patient Service Representative – Urgent Care

Patient service representative supporting Wisconsin clinics operated by nonprofit Advocate Health. Scheduling appointments, verifying insurance, collecting payments, and maintaining billing and medical records.

• Creates the initial electronic health record that serves as the foundation of the patient medical record
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
• Provides accurate, detailed information regarding test preparations, patient arrival time, and check-in procedures
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
• Answers telephone, screens calls, and takes messages
• Monitors and works assigned electronic health record work queues

Patient Service Representative handling registration and patient interaction

Patient Service Representative – Emergency Department

Patient Service Representative creates and maintains patient health records and assists with registration procedures. Providing excellent customer service in a hospital environment while handling sensitive information and scheduling.

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures for handling payments.

Patient Service Representative connecting patients with Intermountain Health's services.

Patient Service Representative connecting patients with Intermountain Health's services via phone and in person. Serving as first point of contact to ensure customer satisfaction and efficient intake process.

• answers incoming Medical phone calls timely, professionally and with courtesy and respect
• screens Medical calls using established protocols to determine caller needs and handles or redirects callers appropriately
• documents frequently and routes messages to appropriate Medical staff members in EHR system
• pre-registers Medical patients in Electronic Health Record (EHR)
• schedules Medical patients in EHR, following office scheduling guidelines
• inputs all data into EHR accurately
• assists in confirming Medical appointments
• helps contact and reschedule Medical patients when providers' schedules change
• opens phones in accordance with clinic policy and transfers phones to answering service upon closing
• remains calm and effective in high-pressure and emergency situations
• assists in new employee training on specific tasks, as needed
• performs other duties as assigned

Patient Service Representative handling medical-related calls at Neighborhood Health Center

Patient Service Representative I

Patient Service Representative answering medical-related calls, scheduling appointments, and assisting patients. Focused on providing healthcare services to underserved populations at Neighborhood Health Center.

• The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
• Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
• Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.
• Provides accurate and detailed information and updates patients’ records, using Epic
• Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
• Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
• Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
• Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager.
• Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
• Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.
• Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.
• Other duties as needed.

Patient Services Rep handling patient communications and appointment scheduling

Patient Services Rep responsible for managing patient inquiries and scheduling appointments. Communicating effectively via multiple channels in the healthcare environment.

• Educates physicians and clinical staff on Breg's orthopedic bracing and supply program, serving as a resource on product options, equipment use, and specialized applications.
• Demonstrates and maintains competency in the fitting and use of Breg products in alignment with training requirements, clinical guidelines, and company standards.
• Accurately measures and fits patients with orthopedic soft goods and functional bracing, providing clear instructions on proper use and care and communicating expected outcomes to both patients and healthcare providers (HCPs).
• Delivers exceptional patient service and timely follow-up in accordance with company policies, procedures and management expectations.
• Coordinates orthopedic bracing product logistics and replenishment, proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities.
• Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy.
• Delivers comprehensive inventory management support to customers, including ordering and returning product, and providing ongoing communication and timely updates regarding estimated delivery.
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays, storage areas, and inventory spaces meet Breg's operational standards.
• Provides onsite support for product recalls, audits, and/or field communication initiatives.
• Ensures all required inventory counts are completed on time and accurately, supporting inventory reconciliation and compliance efforts.
• Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as Power BI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• In coordination with the Breg Billing Office (BBO), obtains pre-authorization for workers Compensation and Commercial insurance patients, and collects required co-insurances, deductibles and cash-pay amounts as applicable.
• Coordinates with the internal departments to collect, track, and maintain documentation on claim denials and claims requiring additional information.
• Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency.
• Demonstrates a high level of professionalism, privacy, and accuracy in all interactions and activities.
• Prepares daily, weekly and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.

Patient Service Representative providing orthopedic solutions at Breg

Patient Service Representative providing orthopedic solutions and support at Breg. Educating and assisting patients and healthcare providers with bracing and inventory management.

• Serves as the first connection between Intermountain and patients.
• Ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Patient Service Representative connecting patients with healthcare services

Patient Service Representative connecting patients with healthcare services and ensuring superior customer experience through intake and care resolution. Full-time role in Boise, Idaho with a hybrid work model.

• Creates initial electronic health record that serves as the foundation of the patient medical record
• Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems
• Ensures compliance with the organization’s accrediting bodies to positively identify a patient prior to delivery of patient care
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
• Discusses and collects co-pays and other out-of-pocket patient responsibilities
• Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
• Schedules patient appointments; coordinates cancellations, reschedules, wait list requests, and recall requests
• Provides accurate information regarding test preparations, patient arrival time, and check-in procedures
• Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
• Answers telephone, screens calls, and takes messages

Patient Service Representative at Advocate Health checking in and registering patients

Patient Service Representative at Advocate Health creating patient medical records and ensuring compliance in a high-stress environment, handling check-ins and registrations with exceptional customer service.

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Patient Service Representative providing support to healthcare providers and patients

Patient Service Representative delivering quality customer service and billing support in Advocate Medical Group. Assisting patients and clinical staff while ensuring accurate medical records and service integrity.

• Provides clinical and clerical support to providers and members of the patient care team(s)
• Performs a variety of back office and patient-related tasks supporting the delivery of high-quality patient care
• Helps ensure smooth patient and workflow within the department
• Assists the patient care team in implementing the medical plan of care
• Integrates education, technical competence, and patient interaction skills to gain confidence and cooperation from patients, families/support groups, and other healthcare providers
• Performs all duties under the direction of a clinician

Medical Assistant providing clinical and clerical support in patient care

Medical Assistant II, Patient Service Representative, Primary Care

Medical Assistant providing clinical and clerical support for patient care at Sutter Health. Assisting in back office tasks and implementing medical plans under clinician direction.

• Serves as the first point of contact for patients entering the medical facility
• Greets and checks-in patients, verifies information
• Schedules appointments and updates Electronic Health record (EHR)
• Facilitates intake procedures such as completion of healthcare and insurance forms
• Collects payments for services
• Adheres to all organizational, local/state/federal regulations, codes, policies and procedures
• Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers

Patient Service Representative providing support at Sutter Health facilities

Patient Service Representative II, Float

Patient Service Representative serving as the first point of contact for patients at Sutter Health. Checking in patients, scheduling appointments, and verifying information in a healthcare setting.

Patient Service Representative providing customer service support in the Advocate Medical Group.

Patient Service Representative, I

Patient Service Representative providing quality customer service and administrative support in Advocate Medical Group. Managing patient inquiries and billing information for appointments and services in a collaborative healthcare environment.

• Responsible for accurate and complete patient accounts
• Ensure all insurance requirements are met
• Analyze insurance coverage and benefits
• Call patients to remind them of balances due

Patient Service Representative managing patient accounts at Duke Health

Patient Service Representative – Outpatient Eligibility, Procedural Authorization

Patient Service Representative at Duke Health handling patient accounts and ensuring insurance compliance. Responsible for customer service and assisting with financial processes in healthcare.

• Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates
• Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time
• Makes outbound calls with according to the standard work and following customer service standards.
• Accurately identifies patient in the EMR system.
• Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call
• Processes faxes and transcribes information into the system’s EMR.
• Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up
• Schedules outpatients appointments
• Generates, prints, and provides patient estimates utilizing price estimator products
• Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information
• Answers questions or concerns regarding insurance residuals and self-pay accounts
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions
• Explains billing procedures, hospital policies and provides appropriate literature and documentation
• Update/notate all accounts using appropriate standard work
• Reviews insurance information and determines need for referrals and/or financial counseling.
• Educates patients on MyChart, including activation
• Participate in and contribute to development of Lean processes.
• Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.)
• Work collectively in a professional manner
• Confirms physician's orders/visit purpose
• Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing
• Obtains Release of Information authorization from patients to release medical records
• Uses conflict resolution skills and service recovery to handle customer service concerns
• Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately
• Provides information to physician offices and other hospital departments when needed.

Patient Service Representative providing customer service in healthcare

Patient Service Representative providing customer service at OhioHealth. Responsible for patient interactions and scheduling appointments in a healthcare setting.

Patient Service Representative jobs in United States

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Patient Service Representative – Behavioral Health

Patient Service Representative, Neurology

Patient Service Representative – Urology

Patient Service Representative – OB/GYN Clinics

Patient Service Representative II, Urology

Patient Service Representative

Patient Service Representative – Urgent Care

Patient Service Representative – Emergency Department

Patient Service Representative

Patient Service Representative I

Patient Service Representative

Patient Service Representative

Patient Service Representative

Patient Service Representative

Patient Service Representative

Medical Assistant II, Patient Service Representative, Primary Care

Patient Service Representative II, Float

Patient Service Representative, I

Patient Service Representative – Outpatient Eligibility, Procedural Authorization

Patient Service Representative