Patient Service Representative II, Float

Sutter Health

Patient Service Representative serving as the first point of contact for patients at Sutter Health. Checking in patients, scheduling appointments, and verifying information in a healthcare setting.

Posted 7/21/2026full-timeBurlingame • California • 🇺🇸 United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including scheduling appointments and managing Electronic Health Records (EHR). Exhibits strong communication, organizational, and time management skills while adhering to healthcare regulations and policies.

Highest-signal resume keywords

Patient Check-InElectronic Health Record (EHR) ManagementInsurance Policies KnowledgeTime ManagementWritten and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Intake ProceduresAppointment SchedulingData InterpretationPayment CollectionHealthcare Forms Completion

Soft Skills

Organizational SkillsTime ManagementInterpersonal Skills

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Healthcare RegulationsPatient InteractionInsurance Procedures

About the role

Key responsibilities & impact

Serves as the first point of contact for patients entering the medical facility
Greets and checks-in patients, verifies information
Schedules appointments and updates Electronic Health record (EHR)
Facilitates intake procedures such as completion of healthcare and insurance forms
Collects payments for services
Adheres to all organizational, local/state/federal regulations, codes, policies and procedures
Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers

Requirements

What you’ll need

HS Diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures
Ability to interpret a variety of data and instructions
Written and verbal communications skills
Well-developed time management and organizational skills
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel and Outlook)

Benefits

Comp & perks

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