Patient Service Representative – Outpatient Eligibility, Procedural Authorization

Duke Careers

Patient Service Representative at Duke Health handling patient accounts and ensuring insurance compliance. Responsible for customer service and assisting with financial processes in healthcare.

Posted 7/14/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient accounts and ensuring compliance with insurance requirements, while effectively communicating with patients regarding their balances. Proficient in analyzing insurance coverage and benefits to support billing and collections processes.

Highest-signal resume keywords

Patient Account ManagementInsurance Coverage AnalysisBilling And Collections ExperienceMathematical Principles KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Account ManagementInsurance Coverage AnalysisBilling And CollectionsMathematical Principles

Soft Skills

Communication Skills

Industry Keywords

Hospital AccessPhysician OfficeInsurance Requirements

About the role

Key responsibilities & impact

Responsible for accurate and complete patient accounts
Ensure all insurance requirements are met
Analyze insurance coverage and benefits
Call patients to remind them of balances due

Requirements

What you’ll need

2 to 5 years experience in hospital access, physician office or billing and collections
Knowledge of basic grammar and mathematical principles
Some postsecondary education preferred

Benefits

Comp & perks

Health insurance
401(k)
Paid time off
Flexible work arrangements
Professional development opportunities