Patient Service Representative, Neurology

Valley Health

Patient service representative supporting Valley Health neurology clinics. Scheduling appointments, registering patients, handling payments, referrals, phone calls, and medical records.

Posted 8/11/2026full-timeWinchester • Virginia • 🇺🇸 United StatesJunior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing patient interactions and administrative tasks. Proficient in using the Epic system for scheduling, registration, and maintaining patient confidentiality.

Highest-signal resume keywords

Epic System ProficiencyCustomer Service ExperienceConfidential Information HandlingInterpersonal SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Outpatient RegistrationAppointment SchedulingData EntryReferral ProcessingPayment Processing

Soft Skills

Communication SkillsPrioritizationInterpersonal Skills

Tools & Technologies

Epic Messaging System

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient CareAmbulatory CareRegulatory ComplianceConfidentialityCustomer Service

About the role

Key responsibilities & impact

Serve as the first point of contact for patients within the Valley Health physicians’ network
Provide administrative support to the ambulatory care team through customer service, attention to detail, and interpersonal skills
Schedule outpatient appointments according to clinic guidelines and use scheduling functions such as wait lists
Offer alternate providers or locations when appropriate
Process urgent referral requests the same day and routine referral requests within 72 hours
Obtain prior approval or prior authorization as needed
Greet and receive patients courteously and provide appropriate documents
Keep patients informed about care delays
Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic
Capture data required for regulatory and compliance requirements
Explain payments due, receive and receipt payments, and balance the cash drawer
Answer phones within three rings using the required greeting
Take accurate phone messages or prescription requests using Epic messaging
Date stamp and route incoming patient information and prepare correspondence
Process medical record release requests and incoming mail
Maintain confidentiality of patient health information
Provide cross-coverage at other locations when requested
Maintain office supplies, forms, filing systems, and clinic opening/closing processes
Perform other requested or directed duties

Requirements

What you’ll need

High School Diploma or equivalent is required
1 year of relevant work experience is required
Associate's degree may substitute for one year of relevant work experience
Customer service experience preferred
Strong computer, customer service, and communication skills required
Ability to prioritize work
Ability to handle confidential information and sensitive situations required
Interpersonal skills to work with diverse people within and outside the organization required
Ability to use the Epic system and Epic messaging system for registration, scheduling, and communications

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining