Patient Service Representative

Advocate Aurora Health

Patient Service Representative at Advocate Health creating patient medical records and ensuring compliance in a high-stress environment, handling check-ins and registrations with exceptional customer service.

Posted 7/21/2026part-timeOshkosh • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, ensuring compliance with HIPAA and accrediting bodies while providing exceptional customer service. Proficient in managing patient information and appointments, with strong problem-solving and communication skills.

Highest-signal resume keywords

Patient RegistrationHIPAA ComplianceCustomer Service SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record ManagementDemographic VerificationInsurance Information CollectionAppointment SchedulingService Recovery Skills

Soft Skills

Excellent Communication SkillsInterpersonal SkillsIndependent ThinkingMultitaskingJudgment Exercise

Tools & Technologies

Computer Systems

Industry Keywords

Health InsuranceMedicareMedicaidManaged CareCommercial Payers

About the role

Key responsibilities & impact

Creates initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems
Ensures compliance with the organization’s accrediting bodies to positively identify a patient prior to delivery of patient care
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
Discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
Schedules patient appointments; coordinates cancellations, reschedules, wait list requests, and recall requests
Provides accurate information regarding test preparations, patient arrival time, and check-in procedures
Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
Answers telephone, screens calls, and takes messages

Requirements

What you’ll need

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills in a variety of situations
Must have excellent service recovery skills.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
Strong understanding and comfort level with computer systems.
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers.

Benefits

Comp & perks

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program