Patient Service Representative – Behavioral Health

Duly Health and Care

Patient Service Representative supporting behavioral health clinic operations at Duly Health and Care. Managing check-in, scheduling, referrals, payments, records, and patient communications in Romeoville.

Posted 8/13/2026full-timeRomeoville • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, insurance verification, and EMR systems like EPIC, while maintaining compliance with HIPAA standards. Exhibits strong customer service and communication skills to effectively manage patient interactions and support clinical operations.

Highest-signal resume keywords

Proficiency In EPICCustomer Service SkillsMedical Office ProceduresMicrosoft Office SuiteInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance VerificationEMR SystemsFinancial Transaction ReconciliationData EntryAppointment CoordinationMulti-Line Phone OperationDocument ManagementPerformance Dashboard ReviewWorkflow Adjustment

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsDetail-OrientedCollaborative Attitude

Tools & Technologies

EPICMicrosoft ExcelMicrosoft WordMicrosoft OutlookBasic IT Systems

Industry Keywords

HIPAA CompliancePatient ConfidentialityClinical Setting ExperienceReceptionist ExperienceMedical Office

About the role

Key responsibilities & impact

Greet and check in patients, conduct check-out and appointment scheduling, and perform regular lobby checks
Coordinate provider schedules to optimize appointment availability and resource capacity
Update patient demographics, verify insurance details, generate forms, respond to emails, and document emergency contacts using EPIC and other systems
Collect copayments and service fees, issue receipts, and reconcile daily financial transactions
Answer a multi-line phone system, take messages, route inquiries, and make outbound appointment calls
Communicate information about Duly clinical personnel to patients and others
Schedule follow-up and in-house specialist referral appointments
Participate in daily and weekly team huddles
Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows
Maintain patient confidentiality and comply with HIPAA standards
Monitor patient wait times and communicate delays
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High School diploma or equivalent required
Minimum 1 year of experience in a medical office or clinical setting preferred
Prior experience in a receptionist or front desk role strongly preferred
Exceptional customer service skills
Outstanding verbal and written communication skills
Proficiency in EPIC or similar EMR systems
Knowledge of medical office procedures and insurance verification
Skilled in operating phones, personal computers, software, and basic IT systems
Proficient in Microsoft Office Suite, including Excel, Word, and Outlook
Detail-oriented with excellent organizational and time management skills
Ability to handle sensitive information with discretion
Positive, professional, collaborative, and adaptable attitude
Ability to sit, stand, walk, bend, and stretch for extended periods
Vision must be correctable to 20/20
Normal hearing required for phone communication
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance
Access to a mental health benefit at no cost
Employer provided life and disability insurance
$5,250 Tuition Reimbursement per year
Immediate 401(k) match
40 hours paid volunteer time off
A culture committed to community engagement and social impact
Up to 12 weeks parental leave at 100% pay
Financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met
Additional compensation may be available through shift differentials, bonuses, and other incentives