Duly Health and Care

Patient Scheduler

• Greet and check in patients, conduct lobby checks, and support check-out and appointment scheduling.
• Coordinate provider schedules to optimize appointment availability, resource capacity, patient access, wait times, and follow-ups.
• Update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contacts in EPIC and other systems.
• Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
• Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls.
• Communicate information about Duly clinical personnel to patients and others.
• Schedule follow-up and in-house specialist referrals.
• Participate in daily and weekly team huddles.
• Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows.
• Maintain patient confidentiality and comply with HIPAA standards.
• Monitor patient wait times and communicate delays professionally.
• Perform additional duties and special projects as assigned.

Patient Service Representative – Surgery Scheduler

Physician

• Practice noninvasive cardiology in Westmont and Elmhurst
• Provide exceptional, individualized, evidence-based patient care
• Collaborate with Cardiology providers and Duly’s broader provider network
• Pursue innovative care solutions with the care team
• Participate in a physician-led model with autonomy over clinical practice
• Contribute to physician governance, clinical decisions, and organizational strategy
• Work within a dyadic leadership structure pairing operational and physician leaders

General Cardiologist

• Practice interventional cardiology in Westmont and Elmhurst
• Provide exceptional, individualized, evidence-based patient care
• Collaborate with care teams and provider partners across Cardiology and more than 1,000 Duly providers
• Pursue innovative solutions that move healthcare forward
• Participate in physician governance and help shape patient care, clinical decisions, and organizational strategy
• Contribute to high-quality, affordable, and accessible healthcare delivery

Interventional Cardiologist

Manager

• Collaborates with physicians on accomplishing Practice goals: financial targets, quality/patient satisfaction targets.
• Keeps physicians informed on progress toward goal accomplishment.
• Communicates with physicians organizational initiatives, policies, and assists them in interpretation and working within organizational parameters.
• Organizes/budgets resources (people, equipment, materials) to deliver effective patient care.
• Reviews department goals and arranges work to accomplish goals.
• Develops short range targets as indicators toward reaching goals.
• Reviews financial and patient outcomes and assures outcomes fall within acceptable pre-determined limits.
• Trends data and investigates outliers to determine if action is warranted for correction and prevention.
• Evaluates department data against performance benchmarks and goals established and works with the clinical team to implement performance improvement.
• Plans for acquisition, alignment, and engagement of human resources through selection, on-boarding, coaching, appraisal, and development.

Clinical Manager – Cardiology

Physician Assistant

• Greet patients and assist with registration, scheduling, measuring vital signs and collecting health history
• Provide support to physicians during examinations, minor office surgeries, dressing changes and other first aid procedures
• Certified medical assistants may assist with immunizations or injections
• Assist patients with prescription requests, address pharmacy callbacks, provider orders, update charting and filing
• Conduct onsite lab testing to include: EKG, pulmonary function, blood glucose and urine pregnancy tests
• Maintains clean, warm and inviting examination rooms for patient visits
• Provide excellent customer service exemplifying Duly Health and Care CARE values
• Some travel to assist other local clinics may be required

Medical Assistant – Cardiology

Technician

• Under general supervision, performs work related to the care and treatment of the patients in the GI room.
• Assures availability of instrumentation and supplies required for the surgical procedure prior to the case.
• Participates in GI room set up, turnover, cleaning, and restocking.
• Maintains sterile technique in opening of surgical supplies and instrumentation.
• Cleans, prepares and decontaminates GI scopes and equipment.
• Provides for aseptic technique throughout surgical procedure in a safe, efficient manner.
• Observes, recognizes, and anticipates common surgical complications, and assists with emergency care as needed.
• Reports unusual conditions to the RN.
• Possesses general knowledge of equipment and supplies.
• Assures availability of instrumentation and supplies required for the G.I.procedure prior to the case.
• Observes, recognizes, and anticipates common surgical complications, and assists with emergency care as needed.
• Reports unusual conditions to the RN.
• Performs duties relating to processing, decontaminates and maintenance of the surgical instruments, equipment, and supplies in accordance to manufactures specifications and the Center's policies and procedures.
• Understands and practices principles of universal precautions, and hazardous materials management to process instruments, equipment, and supplies through the stages of decontamination.
• Demonstrates knowledge of standard instrumentation and equipment, their functions and uses.
• Maintains documentation of biological indicators for sterile processing equipment.
• Maintains appropriate instrument sets and supplies relating to their sterility, storage, and inventory levels.
• Demonstrates ability to work independently under established policies, procedures, and standards.
• Maintains confidentiality.
• Demonstrates ability to setup surgical trays and wrap appropriately for sterilization.
• Stocks supplies in room and blanket warmer.
• Assists with turnovers

GI Technician

Certified Medical Assistant – Weight Loss Clinic

Medical Assistant – Gastroenterology

• Join our growing practice in Lombard
• Provide exceptional patient care
• Utilize a substantial in house AI development for assisted report generation and image interpretation
• Engage in a democratic structure with routine elections and ample leadership opportunities