Patient Service Representative – Surgery Scheduler

Duly Health and Care

Patient service representative supporting front desk operations and appointment scheduling for Duly Health and Care’s physician-led clinics. Managing patient records, insurance verification, payments, referrals, and patient communications.

Posted 8/5/2026full-timeOrland Park • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, insurance verification, and EMR systems like EPIC, while maintaining compliance with HIPAA standards. Exhibits exceptional customer service and communication skills to enhance patient experience in a medical office setting.

Highest-signal resume keywords

Proficiency In EPICCustomer Service SkillsMedical Office ProceduresInsurance VerificationMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance VerificationEMR SystemsFinancial Transaction ReconciliationData EntryAppointment CoordinationMulti-Line Phone OperationDocument ManagementPerformance Dashboard ReviewWorkflow Adjustment

Soft Skills

Exceptional Communication SkillsDetail-OrientedOrganizational SkillsAdaptabilityCollaborative Attitude

Tools & Technologies

EPICMicrosoft Office SuiteBasic IT Systems

Industry Keywords

HIPAA CompliancePatient ConfidentialityClinical SettingFront Desk RoleMedical Office

About the role

Key responsibilities & impact

Greet and check in patients, conduct lobby checks, and support check-out and appointment scheduling.
Coordinate provider schedules to optimize appointment availability, resource capacity, patient access, wait times, and follow-ups.
Update patient demographics, verify insurance, generate forms, respond to emails, and document emergency contacts in EPIC and other systems.
Collect copayments and service fees, issue receipts, and reconcile daily financial transactions.
Answer multi-line phones, take messages, route inquiries, and make outbound appointment calls.
Communicate information about Duly clinical personnel to patients and others.
Schedule follow-up and in-house specialist referrals.
Participate in daily and weekly team huddles.
Review performance dashboards, identify gaps, escalate issues, suggest improvements, and adjust workflows.
Maintain patient confidentiality and comply with HIPAA standards.
Monitor patient wait times and communicate delays professionally.
Perform additional duties and special projects as assigned.

Requirements

What you’ll need

High School diploma or equivalent required.
Minimum 1 year of experience in a medical office or clinical setting preferred.
Prior experience in a receptionist or front desk role strongly preferred.
Exceptional customer service skills and passion for serving others.
Outstanding verbal and written communication skills.
Proficiency in EPIC or similar EMR systems.
Knowledge of medical office procedures and insurance verification.
Skilled in operating phones, personal computers, software, and basic IT systems.
Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
Detail-oriented with excellent organizational and time management skills.
Ability to handle sensitive information with discretion.
Positive, professional, collaborative, and adaptable attitude.
Ability to sit, stand, walk, bend, and stretch for extended periods.
Vision must be correctable to 20/20; normal hearing required for phone communication.

Benefits

Comp & perks

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Additional compensation may be available through shift differentials, bonuses, and other incentives.