Patient Service Representative – Emergency Department

Advocate Aurora Health

Patient Service Representative creates and maintains patient health records and assists with registration procedures. Providing excellent customer service in a hospital environment while handling sensitive information and scheduling.

Posted 7/30/2026full-timeAurora • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration and electronic health record management while ensuring HIPAA compliance and maintaining confidentiality. Excels in providing exceptional customer service and effective communication in a high-pressure environment.

Highest-signal resume keywords

Patient RegistrationElectronic Health Record ManagementHIPAA ComplianceCustomer ServiceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health RecordMedical TerminologyInsurance TermsData EntryPatient Scheduling

Soft Skills

Communication SkillsProblem-Solving SkillsInterpersonal SkillsIndependent ThinkingCustomer Service Skills

Tools & Technologies

Computer Systems

Industry Keywords

HIPAAPatient ConfidentialityDemographic InformationGuarantor InformationTest Preparations

About the role

Key responsibilities & impact

Creates the initial electronic health record that serves as the foundation of the patient medical record
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information
Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
Provides accurate, detailed information regarding test preparations, patient arrival time, and check-in procedures
Creates a welcoming and professional environment for patients and visitors by demonstrating extraordinary customer service
Answers telephone, screens calls, and takes messages
Monitors and works assigned electronic health record work queues

Requirements

What you’ll need

High School Graduate
Ability to work in a high profile and high stress area
Strong attention to detail and accuracy
Excellent customer service skills
Demonstrated independent thinking and problem-solving skills
Excellent communication (written & verbal), customer service and interpersonal skills
Strong understanding and comfort level with computer systems
Knowledge of basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program