Patient Service Representative

IMH

Patient Service Representative connecting patients with Intermountain Health's services via phone and in person. Serving as first point of contact to ensure customer satisfaction and efficient intake process.

Posted 7/29/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient interactions, ensuring accurate documentation and compliance with privacy regulations. Proficient in scheduling, registration, and payment processing to enhance the patient experience.

Highest-signal resume keywords

Customer Service ExperienceElectronic Medical Record (EMR) DocumentationPatient RegistrationBilling And Collections ExperienceInterpersonal And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryWord ProcessingPatient SchedulingPayment ProcessingInsurance Verification

Soft Skills

Professional MannerCollaborationProblem Solving

Tools & Technologies

Registration SystemElectronic Medical Record (EMR)

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Protected Health Information (PHI)Patient IntakeCustomer ExperienceRegulatory Compliance

About the role

Key responsibilities & impact

Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
Proactively requests payments from patients on current and past medical services.
Receives and processes those payments following appropriate procedures for handling payments.

Requirements

What you’ll need

Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
One year of customer service experience involving interactions with customers in person and by phone preferred.
Billing and collections experience preferred.
High school diploma or GED preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities
Wellness programs