Patient Service Representative – Urgent Care

Advocate Aurora Health

Patient service representative supporting Wisconsin clinics operated by nonprofit Advocate Health. Scheduling appointments, verifying insurance, collecting payments, and maintaining billing and medical records.

Posted 8/4/2026part-timeSheboygan • Wisconsin • 🇺🇸 United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while efficiently managing scheduling, billing, and patient interactions in a high-volume healthcare environment. Proficient in maintaining accurate medical records and supporting clinical staff to ensure quality patient care.

Highest-signal resume keywords

Customer Service ExperienceMedical BillingAppointment SchedulingPatient Record ManagementInsurance Verification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical BillingPatient Record ManagementAppointment SchedulingInsurance VerificationPayment Collection

Soft Skills

Ability to Handle Difficult CallersMultitaskingStress ManagementEffective Communication

Tools & Technologies

Patient Accounting System

Industry Keywords

High-Volume EnvironmentAmbulatory CareCustomer ServiceMedical RecordsPatient Handling Equipment

About the role

Key responsibilities & impact

Provide efficient, effective, and quality customer service and practice support through scheduling, coding, registration, and billing
Collect payment at time of service and enter accurate, up-to-date billing information into the patient accounting system
Assist clinical staff in maintaining accurate medical records
Serve patients arriving for appointments or contacting the clinic by telephone or in person
Schedule appointments and provide information about tests, procedures, bills, charges, referrals, and other matters
Enter patient and payer billing information at time of service
Follow up accurately on missing billing information
Uphold practice and medical-group standards for accurate and timely medical records
Support providers and connect with patients as part of the ambulatory care team
Greet families and verify insurance

Requirements

What you’ll need

High school diploma or equivalent
One to two years of related customer service experience
Experience handling difficult callers, customers, or patients
Ability to function in a high-volume, multiple-task environment
Ability to work in a crowded or closely shared workspace
Ability to work under stressful conditions with demanding customers
Must lift up to 35 pounds without help
Use patient-handling equipment with at least one other associate for patient lifts over 35 pounds or when the patient cannot assist
Ability to work the specified weekend-program schedule: Friday 12pm–4pm and Saturday/Sunday 8am–4pm
Ability to work holidays when a holiday falls on the weekend schedule

Benefits

Comp & perks

Benefits eligible
Premium pay such as shift and on-call pay
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program