Patient Service Representative I

Neighborhood Health Center

Patient Service Representative answering medical-related calls, scheduling appointments, and assisting patients. Focused on providing healthcare services to underserved populations at Neighborhood Health Center.

Posted 7/28/2026full-timeTigard • Oregon • 🇺🇸 United StatesJunior💰 $21 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing Medical phone calls, accurately documenting information in Electronic Health Records (EHR), and providing exceptional customer service in a healthcare setting. Capable of maintaining confidentiality and compliance with HIPAA policies while effectively communicating with patients and staff.

Highest-signal resume keywords

Electronic Health Record (EHR) ManagementCustomer Service in HealthcareBilingual Communication in SpanishHIPAA ComplianceData Entry Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyInsurance Billing KnowledgeData EntryAppointment SchedulingMulti-Line Telephone Operation

Soft Skills

Attention to DetailCalm Under PressureSensitivity to PatientsAdaptabilityReliability

Tools & Technologies

EPIC Electronic Health Record

Industry Keywords

HealthcareCustomer Service PrinciplesConfidentialityFast-Paced EnvironmentNew Employee Training

About the role

Key responsibilities & impact

answers incoming Medical phone calls timely, professionally and with courtesy and respect
screens Medical calls using established protocols to determine caller needs and handles or redirects callers appropriately
documents frequently and routes messages to appropriate Medical staff members in EHR system
pre-registers Medical patients in Electronic Health Record (EHR)
schedules Medical patients in EHR, following office scheduling guidelines
inputs all data into EHR accurately
assists in confirming Medical appointments
helps contact and reschedule Medical patients when providers' schedules change
opens phones in accordance with clinic policy and transfers phones to answering service upon closing
remains calm and effective in high-pressure and emergency situations
assists in new employee training on specific tasks, as needed
performs other duties as assigned

Requirements

What you’ll need

high school diploma or equivalent
at least one-year experience in a fast-paced customer service setting, preferably in healthcare
ability to fluently communicate in Spanish is strongly preferred
basic knowledge of medical terminology and insurance billing terms is preferred
knowledge of customer service principles and practices
ability to enter data accurately with attention to detail
ability to maintain confidentiality and comply with HIPAA policies
ability to work in a fast-paced environment
ability to answer and utilize multiple-line telephone
ability to learn and adapt to changing information and/or policies and procedures
must be able to display sensitivity to the population and patients served
must be able to demonstrate a record of reliable attendance and punctuality
ability to proficiently use EPIC Electronic Health Record.

Benefits

Comp & perks

20 days of PTO (based on full time employment)
9 paid holidays
health/dental/vision insurance
quarterly wellness reimbursements
generous 401k retirement plan with employer match
employer paid disability insurance
EAP and life insurance