Neighborhood Health Center

Patient Service Representative

• answers incoming Medical phone calls timely, professionally and with courtesy and respect
• screens Medical calls using established protocols to determine caller needs and handles or redirects callers appropriately
• documents frequently and routes messages to appropriate Medical staff members in EHR system
• pre-registers Medical patients in Electronic Health Record (EHR)
• schedules Medical patients in EHR, following office scheduling guidelines
• inputs all data into EHR accurately
• assists in confirming Medical appointments
• helps contact and reschedule Medical patients when providers' schedules change
• opens phones in accordance with clinic policy and transfers phones to answering service upon closing
• remains calm and effective in high-pressure and emergency situations
• assists in new employee training on specific tasks, as needed
• performs other duties as assigned

Patient Service Representative I