Patient Service Representative – Urology

Village Medical

Patient Service Representative supporting urology patients at VillageMD healthcare practices in New Jersey. Managing registration, scheduling, insurance verification, payments, referrals, and front-office coordination.

Posted 8/5/2026full-timeSparta • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage patient flow efficiently while maintaining accurate records and communication. Proficient in handling administrative tasks in a medical office environment, including scheduling, billing, and insurance processing.

Highest-signal resume keywords

Customer Service SkillsPatient RegistrationEHR ExperienceMedical Office KnowledgeOffice Technology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Flow ManagementBilling ReconciliationAppointment SchedulingInsurance VerificationClerical Duties

Soft Skills

Communication SkillsOrganizational SkillsFlexibility

Tools & Technologies

EHRPractice Management SystemWindows-Based Office Technology

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Medical OfficeHIPAA CompliancePatient Care CoordinationDiagnostic TestsReferral Management

About the role

Key responsibilities & impact

Greet visitors, patients, and families and direct them appropriately
Maintain efficient patient flow through registration and provide customer service
Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately
Inform patients of physician schedule delays and assist with patient comfort
Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips
Open and close batches, reconcile collections, prepare deposits, and document corrections
Scan insurance cards, process online insurance verifications, and update patient accounts
Update demographics, insurance information, HIPAA forms, and financial waivers
Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports
Schedule and enter orders for diagnostic tests and procedures
Coordinate with Patient Care Resources and clinical staff on timely pre-authorizations
Complete referrals and enter them into the appropriate system
Communicate problems, concerns, or issues to the Office Supervisor/Manager
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings
Cover for other staff and office locations as requested
Follow downtime procedures and perform other required duties

Requirements

What you’ll need

High School Graduate or GED required
Associate Degree preferred
Ability to communicate in English, orally and in writing
Excellent customer service skills
Ability to organize and perform multiple tasks in a timely manner
Knowledge of medical office and terminology preferred
Basic proficiency in computer use required
Previous PSR experience preferred
Previous experience with standard office technology in a Windows-based environment preferred
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred
Ability to commute to satellite offices as needed
Flexibility with various work schedules and covering other staff when asked

Benefits

Comp & perks

Medical coverage
Dental coverage
Life coverage
Disability coverage
Vision coverage
FSA coverage
401k savings plan