Village Medical

Operations

• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards.
• Scheduling of all Supervisors to ensure proper shift coverage.
• Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary.
• Handling of escalated patient and site concerns.
• Creating action plans that are effective in solving business issues for the department.
• Create and deliver presentations to the Access Center Leadership team when necessary.
• Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs.
• Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement.
• Coordinate with vendor partner to drive vendor agent success.
• Maintain and exceed department goals for management and throughput.
• Attend regular meetings with the Clinical managers to review performance and address any concerns.
• Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center.
• Assist in reporting on department metrics back to Access Center leadership regularly.
• Enforce and audit policies and procedures related to the flow of information and systems used.
• Monitor phone volume and assist with calls when necessary.

Referral Operations Manager

Medical writer

• Review, analyze and code diagnostic information in patient charts; identify coding opportunities for improved coding accuracy
• Validate missed coding opportunities
• Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines
• Audit patient charts to ensure accurate coding

Clinical Documentation Coder

Manager

• Provide direct oversight and leadership to multi-disciplinary care management staff
• Ensure assigned care management teams and programs meet/exceed expected quality outcomes as well as financial, productivity, operations and patient experience targets
• Maintain responsibility for team competency and ongoing development
• Travel daily to assigned clinic locations to provide on-site supervision, coaching and mentoring of staff
• Provide technology and systems support and issue resolution when necessary
• Manage staff performance including development and deployment of staff, improvement plans and coaching when necessary
• Collaborate with multi-disciplinary health care teams across medical practices and VillageMD to execute care management responsibilities
• Provide oversight of Care Management, Social Work and Care Coordination team members
• Reinforce utilization of evidence-based practice and appropriate standards of care to drive improved clinical outcomes and increased patient satisfaction

RN Manager, Care Management

Attorney

• Gather and enter legal documentation into our internal system within a timely manner
• Maintain data integrity through data entry, data cleaning and scrubbing
• Conduct research using online tools and other services
• Participate in business meetings and phone calls
• Provide support where needed

Intern – Legal

• Under the supervision of the Service Line Director, responsible for planning, organizing, and coordinating daily operations to ensure quality of patient care
• Be the liaison between the Physician, staff, and senior leadership
• Provides leadership and support in day-to-day operations within the clinical setting
• Ensures policies and procedures are properly communicated and adhered to
• Completes and populates staff monthly schedules
• Manages staff PTO requests
• Identifies staffing needs in advance
• Coordinates and assists with training, monitoring, and evaluation of staff
• Plans and assists in the hiring and orientation of new office staff
• Evaluates clinical staff according to policy and provides ongoing feedback
• Conducts annual performance evaluations including obtaining physician input
• Works with QI/Practice Transformation to implement and create action plans for clinical quality improvement
• Monitors all Quality Improvement initiatives
• Monitors departmental compliance with all applicable standards

Practice Manager – Endocrinology

Administrative Assistant

• Provides support to the Value Based/Quality department by performing necessary roles in an administrative setting
• Follows detailed instructions to complete duties as assigned
• Holds an assigned workload of administrative duties; and being point of contact, orders, receives, and maintains supplies, and distributes mail delivery
• Assessing reports from Epic, Patient Ping, and Ad hoc reports to distribute
• Maintains a productive and healthy work environment, ensuring an upbeat and positive morale
• Follows company policies and procedures
• Attends and organizes required staff meetings
• Maintains strict patient confidentiality
• Adheres to OSHA regulations
• Performs other duties as requested

Referral Operations Manager

Clinical Documentation Coder

Clinical Documentation Coder

RN Manager, Care Management

Intern – Legal

Practice Manager – Endocrinology

Administrative Assistant, Excel