Village Medical

Medical writer

• Conduct individual training and group education sessions on proper coding and documentation practices for physicians and staff consistent with industry standards and in compliance with coding guidelines
• Provide new coder onboarding education and support
• Review charts and query provider to address documentation reassessment opportunities and to prompt higher accuracy and/or specificity
• Conduct post-encounter review sessions with providers either in person or virtual
• Focused efforts for other identified performance outliers
• Coach, facilitate, solve work problems and participate in the work of the team
• Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines
• Work with market to understand what payor audit/documentation requests require compliance review
• Direct and timely provider remediation response to compliance audit plan results

Clinical Documentation Educator

Account Manager

• Facilitate competitive pricing, Year-over-year revenue growth and alignment with Enterprise revenue growth strategy
• Develop profitable growth strategies from data driven insights
• Advise senior leadership on financial strategies to optimize contract performance and profitability
• Collaborate with clinical operations to identify and implement profitable growth strategies

Manager, Payor Partnerships, Revenue Cycle Financial Strategist

Customer Support

• Responsible for answering inbound calls in a centralized access center environment.
• Schedules appointments and answers questions while providing timely, accurate, and excellent customer service, while adhering to department standards and provider protocols.
• Communicate to the patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s).
• Obtains, verifies and updates patient information; maintains confidentiality according to policies.
• Achieves a minimum call standard as pre-determined by department goals.
• Maintain a 95% or higher call quality threshold and 90% or above CSAT.
• Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines and measurements.

Clinical Documentation Educator

Manager, Payor Partnerships, Revenue Cycle Financial Strategist

Healthcare Customer Care Representative