Village Medical

Supervisor

• Facilitate day-to-day operations, including managing patient, staff, and provider interactions
• Provide support and training to staff to encourage their ability to effectively address triage calls and service recovery
• Serve as the primary point of contact for leads and clinical staff with questions or workflow concerns
• Ensure timely patient flow and minimize provider downtime
• Train new staff on clinical procedures, EMR documentation, and patient interaction
• Monitor clinical and supply inventory
• Provide direction for scheduling urgent/emergent appointments based on symptoms or history

Office Supervisor – Internal Medicine

Medical Assistant

• Assists Physician, APN/PA with patient care, patient flow, procedures, and clerical duties.
• Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
• Collects payments from patients, provides account balance, and issues receipts.
• Posts payments to the correct accounts.
• Opens and closes batches daily as required; prepares bank deposit bags.
• Answer the telephone promptly and deal with the caller's needs expeditiously.
• Takes an accurate message when needed and delivers it to the appropriate individual.
• Provides referrals and/or consult orders appropriately and in a timely manner.
• Schedules and enters diagnostic tests and procedures into the order management system, following all appropriate workflows.
• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
• Prepares the examination room.
• Escorts patient into the room.
• Cleans examination room when the exam is complete.
• Collects lab specimens according to departmental guidelines.
• Accurately labels specimens.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required.
• Documents appropriately in EHR.
• Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
• Appropriately reviews and reconciles medication list.
• Accurately documents allergies in EHR.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Employs appropriate and timely use of Tasking.

Medical Assistant – Pediatrics

• Prepares the examination room
• Escorts patient into the room
• Cleans examination room when the exam is complete
• Maintains efficient patient flow
• Ensures proper preparation for patient visits
• Prepares pertinent information needed for patient visits
• Communicates & provides care consistent with the age, cultural, spiritual, and developmental needs of the patient
• Answers the telephone in an appropriate manner
• Directs calls and/or takes accurate messages
• Schedules appointments accurately and appropriately according to departmental guidelines
• Consistently and accurately stocks examination rooms with all necessary supplies
• Assists in ordering and maintaining all supplies as assigned
• Reconciles encounters daily and accurately, according to policy guidelines
• Effectively communicates problems, concerns, or issues to the Supervisor and/or Manager appropriately and promptly
• Understands and performs within the scope of practice
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required
• Documents appropriately in EHR
• Reviews and updates medication list and accurately documents knew allergies in the Electronic Health Record (EHR)
• Demonstrates an understanding of prescription control and prescription refill procedures
• Accurately documents allergies in EHR
• Employs appropriate and timely use of Tasking in EHR
• Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR
• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste
• Maintains proficiency with department specific equipment, troubleshoot, and reports malfunctions promptly
• Facilitates transition of care to UCC/Hospital
• Demonstrates flexibility with various work schedules
• Recognizes and performs duties which need to be performed although not directly assigned
• Provide scribing services

Part Time Medical Assistant – Cardiology

General

• Administers a variety of non-invasive tests using ultrasound technology
• Provides excellent diagnostic echo images, correct views and accurate measurements for: Transthoracic Echoes, Stress Echoes, Bubble studies, Lumason Studies
• Reports abnormalities to the physician promptly
• Clarifies and follows Doctor’s orders
• Completes work within an acceptable time frame
• Assesses patients for potential risk factors
• Assumes accountability for managing patient care and safety
• Promotes and maintains a safe, clean and orderly environment
• Appropriately educates and explains procedures to patients
• Follows department protocol for procedures unless specified differently by the Cardiologist
• Insures proper identification of patient
• Provides for patient privacy
• Acts as a patient advocate and uphold patient rights
• Responds effectively in an emergency situation
• Adheres to infection control standards specific to patient care
• Accurately documents preliminary reports
• Prioritizes and organizes work assignments and adjusts priorities based on changing situations
• Is flexible to changing priorities
• Consults and communicates with other departments in a professional manner
• Employs tasking appropriately and timely
• Follows department standards for reporting equipment malfunctions or problems
• Ensures equipment is in acceptable conditions by conducting routine quality control

Echo Technologist – Cardiology

• Responsible for assisting physician, PA or NP with clerical duties, patient flow/care, procedures, scheduling hospital and ambulatory admissions
• Schedules and enters diagnostic tests and procedures into orders management system, following all appropriate workflows
• Responsible for coordinating required testing prior to admission and ensuring all information and consents are on site for patient’s admission/procedure
• Arranges types and distributes surgery schedule
• Accurately completes any/all necessary forms for the patient
• Effectively communicates problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required
• Documents appropriately in EHR
• Reviews and updates medication list and accurately documents known allergies in the Electronic Health Record (EHR)
• Demonstrates an understanding of prescription control and prescription refill procedures
• Employs appropriate and timely use of Tasking in EHR
• Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR
• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste
• Maintains proficiency with department specific equipment troubleshoots and reports malfunctions promptly
• Facilitates transition of care to UCC/Hospital
• Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures
• Arranges for specialty equipment/ services as needed
• Interacts with outside vendors / contracted services as needed
• Demonstrates understanding of submission of necessary documents for hospital and our patient procedures
• Verbalizes procedure for collection of pre-admission testing data
• Demonstrates a working knowledge of insurance and pre-certification requirements
• Demonstrates working knowledge for rescheduling and canceling procedures
• Logs surgical procedures as needed
• Establishes and maintains a positive working relationship with physicians and nursing staff.
• Other job duties as required

Medical Assistant, Patient Service Rep – OB/GYN

Patient Care Coordinator

• Handle a high volume of inbound and outbound phone calls
• Review lab results and communicate recommendations provided by Aftercare clinicians
• Respond to patient clinical inquiries in accordance with established workflows and SOPs
• Obtain and upload patient clinical documents into the medical record
• Report applicable cases to the Department of Health (DOH)
• Ensure all patient interactions are accurately documented and strive for one-call resolution
• Respond promptly to tasks assigned through CRM (Salesforce) and EMR (Athena) systems
• Effectively multitask across multiple systems to provide timely patient support and follow-up after clinical visits
• Adhere to all HIPAA guidelines and organizational policies
• Meet departmental goals and key performance indicators (KPIs)

Patient Service Representative

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures
• Ensure appropriate action was taken in a timely manner
• Answer the telephone promptly and dealing with callers needs imperiously
• Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual
• Schedules future appointments, tests, and completes referrals as ordered by the physician
• Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart
• Converts from temporary to permanent record before close of the day
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment
• Prints minimal medical records information needed from electronic record if chart is not available
• Reconciles encounters daily according to policy and guidelines
• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services
• Performs various clerical duties including faxing, photocopying, filing and mailings
• Obtains, verifies and updates patient information; maintains confidentiality according to policies
• Accurately completes any/all necessary forms for the patients
• Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room
• Establishes and maintains a positive working relationship with physicians and nursing staff
• Protects the privacy and confidentiality of patients and employees
• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

Patient Service Representative, Behavioral Health

• Provides patient support and communication
• Prepares and administers medications as directed
• Performs point-of-care laboratory tests and other patient care activities
• Collects and documents vital signs, histories, and screenings
• Provides instruction regarding medications and diet
• Cleans and maintains treatment rooms and equipment

Registered Nurse – FLOAT – OB/GYN

• Assist the physician and staff with the daily coordination of patient care and physician access.
• Function as the liaison between patients, staff, and physicians.
• Maintains efficient patient flow.
• Delivers direct patient care within the scope of licensure and in accordance with SMG policy.
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Prioritizes patient care by implementing physician orders and nursing procedures.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly.
• Assures all patients are correctly identified prior to providing and/or documenting care.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Employs appropriate and timely use of Tasking in EHR.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Administers injections according to appropriate protocol. Documents injections accurately in EHR.
• Appropriately demonstrates telephone triage protocols and document in EHR.
• Schedules appointments appropriately and accurately according to department guidelines.
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
• Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR.
• Appropriately enters orders and schedules appointments in the Practice Management System (PMS) and EHR.
• Provides referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
• Checks and maintains logs for emergency equipment according to policy.
• Facilitates transition of care to UCC/Hospital.
• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.

Registered Nurse – Per Diem, Urology, Procedures

Operations

• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards.
• Scheduling of all Supervisors to ensure proper shift coverage.
• Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary.
• Handling of escalated patient and site concerns.
• Creating action plans that are effective in solving business issues for the department.
• Create and deliver presentations to the Access Center Leadership team when necessary.
• Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs.
• Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement.
• Coordinate with vendor partner to drive vendor agent success.
• Maintain and exceed department goals for management and throughput.
• Attend regular meetings with the Clinical managers to review performance and address any concerns.
• Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center.
• Assist in reporting on department metrics back to Access Center leadership regularly.
• Enforce and audit policies and procedures related to the flow of information and systems used.
• Monitor phone volume and assist with calls when necessary.

Referral Operations Manager

Medical writer

• Review, analyze and code diagnostic information in patient charts; identify coding opportunities for improved coding accuracy
• Validate missed coding opportunities
• Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines
• Audit patient charts to ensure accurate coding