Patient Care Coordinator

Village Medical

Patient Care Coordinator providing follow-up and support to patients post-urgent care visit. Handling inquiries and documentation in a fast-paced healthcare environment.

Posted 6/30/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage high call volumes while adhering to HIPAA guidelines and organizational policies. Proficient in using CRM and EMR systems to ensure accurate documentation and timely patient support.

Highest-signal resume keywords

Customer ServiceCall Center ExperienceCRM (Salesforce)EMR (Athena)Bilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High Volume Call ManagementPatient Document UploadClinical Inquiry ResponseCase ReportingKPI Achievement

Soft Skills

EmpathyCommunication SkillsInterpersonal SkillsOrganizational SkillsFlexibility

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA CompliancePatient SatisfactionClinical LaboratoryAftercareDepartment of Health (DOH)

About the role

Key responsibilities & impact

Handle a high volume of inbound and outbound phone calls
Review lab results and communicate recommendations provided by Aftercare clinicians
Respond to patient clinical inquiries in accordance with established workflows and SOPs
Obtain and upload patient clinical documents into the medical record
Report applicable cases to the Department of Health (DOH)
Ensure all patient interactions are accurately documented and strive for one-call resolution
Respond promptly to tasks assigned through CRM (Salesforce) and EMR (Athena) systems
Effectively multitask across multiple systems to provide timely patient support and follow-up after clinical visits
Adhere to all HIPAA guidelines and organizational policies
Meet departmental goals and key performance indicators (KPIs)

Requirements

What you’ll need

High school diploma or GED required
Strong passion for customer service and patient satisfaction
Ability to manage a high volume of calls and casework daily
Demonstrates a courteous, empathetic, and professional demeanor
Excellent communication, interpersonal, and organizational skills
Receptive to feedback, with a willingness to learn and embrace continuous improvement
Flexible to work a full or part time schedule, including weekends, rotating shifts, and holidays
Prior call center or clinical laboratory experience preferred
Bilingual or multilingual skills are a plus

Benefits

Comp & perks

Medical
Dental
Life
Disability
Vision
FSA coverages
401k savings plan