Patient Service Representative, Behavioral Health

Village Medical

Patient Service Representative engaging with patients, scheduling appointments, and coordinating care within a hybrid environment. Join a physician-led network dedicated to simplifying health care.

Posted 7/1/2026full-timeNew Providence • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures
Ensure appropriate action was taken in a timely manner
Answer the telephone promptly and dealing with callers needs imperiously
Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual
Schedules future appointments, tests, and completes referrals as ordered by the physician
Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers
Prepares charts for new patients assuring all required forms are placed appropriately in the chart
Converts from temporary to permanent record before close of the day
Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment
Prints minimal medical records information needed from electronic record if chart is not available
Reconciles encounters daily according to policy and guidelines
Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services
Performs various clerical duties including faxing, photocopying, filing and mailings
Obtains, verifies and updates patient information; maintains confidentiality according to policies
Accurately completes any/all necessary forms for the patients
Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room
Establishes and maintains a positive working relationship with physicians and nursing staff
Protects the privacy and confidentiality of patients and employees
Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

Requirements

What you’ll need

High School Graduate or GED required
Associate Degree preferred
Previous PSR experience preferred
Previous office experience preferred
Ability to communicate in English, both orally and in writing
Must have excellent interpersonal and customer service skills
Must have accurate computer data entry skills
Must have the ability to organize and perform multiple tasks in a timely manner
Knowledge of medical office and terminology preferred
Basic proficiency in computer use required
Previous experience with Standard Office Technology in a Windows based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Benefits

Comp & perks

Medical
Dental
Life
Disability
Vision
FSA coverages
401k savings plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medical Office TerminologyChart PreparationData EntryScheduling ProceduresInventory Management

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsCustomer Service

Certifications

High School Graduate or GED