Patient Service Representative II, Urology

Sutter Health

Patient service representative supporting outpatient urology patients at Sutter Health facilities. Greeting patients, managing intake, scheduling appointments, collecting payments, and updating electronic health records.

Posted 8/5/2026full-timeSacramento • California • 🇺🇸 United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient intake processes, including scheduling appointments and updating Electronic Health Records (EHR). Exhibits strong communication and organizational skills while ensuring compliance with healthcare regulations and protecting patient privacy.

Highest-signal resume keywords

Patient Check-InElectronic Health Record (EHR) ManagementInsurance Policies and Procedures KnowledgeWritten and Verbal Communication SkillsTime Management and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient BillingAppointment SchedulingData InterpretationProtected Health Information (PHI) ComplianceMicrosoft Office Suite

Soft Skills

Effective CommunicationTeam CollaborationProblem SolvingPrioritizationAdaptability

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsPatient PrivacyIntake ProceduresPayment Collection

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update the Electronic Health Record (EHR)
Facilitate intake procedures, including healthcare and insurance forms
Collect payments for services
Build patient and provider confidence through competent performance and effective communication
Follow organizational, local, state, and federal regulations, codes, policies, and procedures
Protect patient privacy and safety while delivering optimal care
Perform specific departmental tasks as assigned
Orient other staff to the department as needed
Travel between Sacramento and Elk Grove locations as needed

Requirements

What you’ll need

High school diploma or equivalent education/experience
Equivalent experience accepted in lieu of the required degree or diploma
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, and schedule-based data and instructions
Written and verbal communication skills
Time management and organizational skills
Ability to prioritize assignments and meet deadlines within standardized policies and procedures
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team
Ability to accomplish multiple tasks in an interruption-prone environment
Ability to identify, evaluate, and resolve standard problems using established solutions
Ability to ensure the privacy of patients’ Protected Health Information (PHI)
Ability to build collaborative relationships with peers and staff
Ability to travel as needed between Elk Grove and Sacramento

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule, 40 weekly hours
Monday–Friday schedule
Day shift
No weekend requirements