Patient Service Representative

Breg

Patient Service Representative fitting orthopedic braces, managing inventory, and processing insurance claims for Breg's Dallas operations. Educating providers and supporting patients through billing, fulfillment, and compliance activities.

Posted 8/5/2026full-timeChattanooga, Dallas • Florida, New Jersey, New York, North Carolina, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in orthopedic bracing and supply management, including patient fitting, insurance billing, and compliance with healthcare regulations. Proficient in customer service and effective communication, ensuring high-quality patient interactions and operational efficiency.

Highest-signal resume keywords

Orthopedic Bracing KnowledgeInsurance Billing DocumentationABC Certified Fitter-Orthotics (CFo)Customer Service ExcellenceHIPAA Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Orthotic FittingInventory ManagementClaims ProcessingProduct Logistics CoordinationPatient Care

Soft Skills

Effective CommunicationCustomer EngagementProblem SolvingTeam CollaborationAccountability

Tools & Technologies

Power BIBreg VisionBreg Claims System (BCS)MS OutlookMS Excel

Certifications & Qualifications

ABC Certified Fitter-Orthotics (CFo)BOC CertificationAthletic Training LicensureOrthopaedic Technologist Certification

Industry Keywords

Healthcare RegulationsOrthopedic ClinicsDurable Medical Equipment (DME)Patient CareSOPs

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
Fit patients with orthopedic soft goods and functional bracing, providing instructions on use and care
Deliver patient service and timely follow-up
Coordinate orthopedic bracing product logistics, replenishment, inventory transfers, and reconciliation
Remove and process expired, damaged, or unsellable products
Support customer ordering, product returns, order fulfillment, and delivery updates
Maintain product displays, storage areas, and inventory spaces to operational standards
Provide onsite support for product recalls, audits, and field communication initiatives
Complete inventory counts and support reconciliation and compliance
Prepare, compile, and submit insurance billing documentation
Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
Coordinate claim denial and additional-information documentation with internal departments
Follow Breg policies, SOPs, HIPAA, FDA requirements, and other healthcare regulations
Collaborate with Solution Team, Sales, and Field Operations to resolve account issues and improve service efficiency
Prepare daily, weekly, and monthly management and account reports, analyzing trends and improvement opportunities
Promote Breg's culture and demonstrate accountability through the 'See it, Own it, Solve it, and Do it' framework

Requirements

What you’ll need

Associate's degree in a healthcare-related field, completion of an approved healthcare certification or certificate program, or equivalent combination of relevant education and hands-on experience in orthotics, athletic training, sports medicine, DME, or patient care required
Applicable certification or licensure such as ABC Certified Fitter-orthotics (CFo), BOC, Athletic Training licensure, or Orthopaedic Technologist Certification preferred
Familiarity with workflows and procedures in orthopedic clinics or physician offices preferred
Knowledge of orthopedic bracing and supply products and applicable utilization procedures preferred
Effective written and verbal communication
Ability to engage with patients and provide excellent customer service in escalated situations
Computer proficiency with web browsers/internet search, MS Outlook, Word, Excel, PowerPoint, and Teams
Ability to learn new software and systems
Ability to plan, execute, control, and deliver

Benefits

Comp & perks

Medical, dental, vision, disability, and life insurance, effective the first of the month after hire
Paid Time Off (PTO)
Company-paid holidays
Opportunities for professional advancement
Equal Employment Opportunity workplace fostering diversity and inclusion