Breg

Supervisor

• Supervise, mentor, and develop a team, ensuring compliance, adherence to Breg standards for patient care, documentation accuracy, and operational processes.
• Conduct regular field ride‑alongs and site visits to observe workflow, technical proficiency and effectiveness, provide constructive feedback, and identify opportunities for performance improvement.
• Manage daily scheduling and staffing coverage for FSRs and PSRs, ensuring all customer sites and service routes are properly staffed during and after business hours and that clinical coverage aligns with key performance indicators (KPIs), service standards, and clinical protocols for orthopedic bracing fittings.
• Monitor team productivity, quality, and compliance through reports, audits, and field evaluations, implementing corrective actions when needed.
• Support the recruiting, hiring, onboarding, training, development, and performance management of FSRs and PSRs, ensuring team members maintain required competencies and certifications while addressing performance issues proactively and effectively.
• Create onboarding plans and continuously evaluates training programs to ensure content is up‑to‑date, comprehensive, and supports employee readiness and long-term success.
• Conduct regular one-on-ones with direct reports to communicate updates, reinforce expectations, and address employee needs.
• Lead regular team meetings and territory performance calls utilizing scorecards and reporting tools to identify operational opportunities, drive improvements, and escalate concerns to leadership.
• Perform administrative tasks associated with timekeeping, pay, performance, policy administration and other matters related to employment.

Field Service Supervisor

Patient Service Representative

• Educates physicians and clinical staff on Breg's orthopedic bracing and supply program, serving as a resource on product options, equipment use, and specialized applications.
• Demonstrates and maintains competency in the fitting and use of Breg products in alignment with training requirements, clinical guidelines, and company standards.
• Accurately measures and fits patients with orthopedic soft goods and functional bracing, providing clear instructions on proper use and care and communicating expected outcomes to both patients and healthcare providers (HCPs).
• Delivers exceptional patient service and timely follow-up in accordance with company policies, procedures and management expectations.
• Coordinates orthopedic bracing product logistics and replenishment, proactively maintaining inventory levels at assigned accounts and managing inventory transfers and reconciliation activities.
• Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy.
• Delivers comprehensive inventory management support to customers, including ordering and returning product, and providing ongoing communication and timely updates regarding estimated delivery.
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays, storage areas, and inventory spaces meet Breg's operational standards.
• Provides onsite support for product recalls, audits, and/or field communication initiatives.
• Ensures all required inventory counts are completed on time and accurately, supporting inventory reconciliation and compliance efforts.
• Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as Power BI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• In coordination with the Breg Billing Office (BBO), obtains pre-authorization for workers Compensation and Commercial insurance patients, and collects required co-insurances, deductibles and cash-pay amounts as applicable.
• Coordinates with the internal departments to collect, track, and maintain documentation on claim denials and claims requiring additional information.
• Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency.
• Demonstrates a high level of professionalism, privacy, and accuracy in all interactions and activities.
• Prepares daily, weekly and monthly reports for management and account review, analyzing data for trends and identifying opportunities for process or performance improvement.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.

Account Executive

• Accountable for achievement of assigned company goals and objectives through sales to designated accounts.
• Identifies and profiles potential customers.
• Receives assistance and direction from the territory sales representative and/or the Regional Director in establishing contact and pursuing establishment of a customer relationship.
• Organizes and implements account management activities.
• Conducts specific developmental sales activities and goals determined by the Regional Director.
• Sells, plans, organizes and implements account management activities.
• Understands customer challenges and offers solutions from Breg’s portfolio of products and services to improve the quality and lower the cost of the orthopedic episode.
• Provides product expertise.
• Provides product education on technical and clinical aspects of products to customers, prospective customers and patients.
• Measures, fits and troubleshoots Breg products including custom braces.
• Prepares, gathers and submits accurate paperwork required for insurance billing in an accurate and timely manner.
• Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
• Provides inventory management services to customers, including ordering and returning product as needed.
• Prepares weekly reports on travel and service schedule.
• Attends local trade shows on an as needed basis.
• Collaborates with cross-functional teams to drive excellence in patient care and business solutions.

Associate Sales Representative I

General

• Deliver and set up durable medical equipment (DME) in hospitals, clinics, and patient homes
• Educate patients on the proper use and care of medical equipment
• Perform patient brace fittings and Continuous Passive Motion (CPM) machine set-ups
• Coordinate equipment deliveries with nursing staff, physicians, and clinical teams
• Ensure timely and accurate product delivery to healthcare facilities and patients
• Troubleshoot delivery issues and equipment concerns professionally and efficiently
• Maintain accurate records and documentation in accordance with company policies and compliance guidelines
• Obtain required signatures and complete all delivery paperwork
• Assist with routine billing inquiries and administrative processes
• Receive, stock, and organize inventory
• Participate in inventory control activities and maintain accurate product records
• Ensure equipment availability and communicate supply needs proactively

Field Service Representative – DME

Customer Support

• Serve as the primary onshore point of contact for patient and customer inquiries, resolving concerns at first contact when possible while managing a high daily call volume and strict service-level expectations.
• Deliver prompt, professional, and empathetic support through clear verbal and written communication, including de-escalation of sensitive or complex situations to achieve positive outcomes.
• Answer and route inquiries from patients, clerical staff, insurance companies, and internal teams, escalating complex issues, payer discrepancies, denial trends, or systemic concerns as appropriate.
• Apply working knowledge of medical terminology, basic anatomy, orthopedic diagnoses, and ICD-10 coding guidelines in daily claim and inquiry resolution.
• Safeguard sensitive information, including PHI, while ensuring compliance with HIPAA, government healthcare regulations, SOPs, and internal workflows.
• Collaborate cross-functionally with onshore and offshore teams to ensure seamless call transfers, documentation, follow-up, and continuity of service.
• Prepare, review, submit, and resubmit DME and DMEPOS claims for accuracy and completeness, obtaining missing information and ensuring clean claim submission in partnership with the Health Information Management (HIM) team.
• Verify correct payor selection, eligibility, benefits, and required authorizations or pre-authorizations using insurance carrier portals and internal systems.
• Support compliance initiatives by functioning as the onshore resource for patient-related inquiries, enabling appropriate restriction of PHI access for offshore teams.
• Manage multiple accounts, payors, and priorities simultaneously, demonstrating strong organization, adaptability, and attention to detail in a fast-paced environment.
• Meet daily, weekly, and monthly productivity, quality, and scorecard expectations while contributing to team goals and service continuity, including PTO coverage when needed.
• Learn and support additional billing and service functions as required to maintain operational coverage and consistency.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.

Customer Service Billing Specialist I

• Be highly accountable for meeting or exceeding sales quotas and objectives in assigned territory.
• Builds relationships with customers to truly understand their business and align needs to our solutions.
• Understands customer challenges and offers solutions from Breg’s portfolio of products and services to improves the quality and lowers the cost of the orthopedic episode.
• Provides product expertise and instruction.
• Has accountability for selling, planning, organizing, and implementing account management activities.
• Travels extensively throughout the assigned territory, overnights may be required.
• Measures and fits patients with Breg products, completes paperwork required for insurance billing and treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPPA standards.
• Identifies and assesses future accounts and opportunities.
• May provide direction to other Breg associates in the territory to sale and service accounts within their territory, such as an Associate Sales Representative, Impact Service Representative, or other.
• Prepares weekly reports on travel (mileage) and other approved expenses, keeps updated expense account information on Breg’s expense reporting tools.
• Attends trade shows, customer training events, and other in territory events to support Breg’s sales and service.

Sales Representative

• Supports new hires with ongoing training including advanced product and process knowledge, telephony soft-skills, and new software adaptation and proficiency.
• Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA’s).
• Consistently meets or exceeds productivity standards such as overall accuracy, maintaining SLA’s, advanced backorder and backlog order management supporting on time order fulfilment.
• Works as liaison between customer care and other business partners such as production planning, supply chain, logistics, distribution centers, and product management.
• Ensures quality assurance including pricing, approvals, and accuracy while managing customer returns.
• Applies basic understanding of human anatomy to provide quality orthopedic solutions to elevate patient care and ensures product knowledge is up to date.
• Drives process improvement by identifying gaps and collaborating with various departments to deliver a seamless and effortless customer experience.
• Champions the customer’s experience by managing urgent issues and offering tailored solutions.
• Attends annual required Health Insurance Portability and Accountability Act (HIPAA) training and maintains strict compliance with the healthcare privacy code.
• Manages special projects and assignments provided by the leadership team in support of the department and company goals effectively and efficiently.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.
• The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.
• Collaborate with cross-functional teams to drive excellence in patient care and business solutions.