Field Service Supervisor

Breg

Supervisor, Field Service leading and mentoring a team in orthopedic solutions at Breg. Ensuring compliance and operational excellence in a dynamic healthcare environment.

Posted 7/23/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $98,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, operational management, and compliance within healthcare settings, particularly in orthopedic bracing and patient care. Proficient in training, performance management, and utilizing data-driven insights to enhance team productivity and service quality.

Highest-signal resume keywords

Team LeadershipOrthopedic Bracing ProficiencyDurable Medical Equipment (DME) ExperienceAmerican Board Certification (ABC) Certified Fitter-Orthotics (CFo)Clinical Compliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OrthoticsAthletic TrainingSports MedicinePatient CareStandard WorkflowsClinical ProtocolsPerformance ImprovementTraining Program DevelopmentTechnical CompetenceScheduling Management

Soft Skills

MentoringCommunicationFeedback DeliveryProblem SolvingTeam Collaboration

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Teams

Certifications & Qualifications

American Board Certification (ABC) Certified Fitter-Orthotics (CFo)Board of Certification (BOC)Athletic Training LicensureOrthopaedic Technologist Certification

Industry Keywords

HealthcareOrthopedic ClinicsPatient Care StandardsComplianceField-Based ManagementOperational ProcessesPerformance ManagementEmployee OnboardingClinical CoverageKPI Monitoring

About the role

Key responsibilities & impact

Supervise, mentor, and develop a team, ensuring compliance, adherence to Breg standards for patient care, documentation accuracy, and operational processes.
Conduct regular field ride‑alongs and site visits to observe workflow, technical proficiency and effectiveness, provide constructive feedback, and identify opportunities for performance improvement.
Manage daily scheduling and staffing coverage for FSRs and PSRs, ensuring all customer sites and service routes are properly staffed during and after business hours and that clinical coverage aligns with key performance indicators (KPIs), service standards, and clinical protocols for orthopedic bracing fittings.
Monitor team productivity, quality, and compliance through reports, audits, and field evaluations, implementing corrective actions when needed.
Support the recruiting, hiring, onboarding, training, development, and performance management of FSRs and PSRs, ensuring team members maintain required competencies and certifications while addressing performance issues proactively and effectively.
Create onboarding plans and continuously evaluates training programs to ensure content is up‑to‑date, comprehensive, and supports employee readiness and long-term success.
Conduct regular one-on-ones with direct reports to communicate updates, reinforce expectations, and address employee needs.
Lead regular team meetings and territory performance calls utilizing scorecards and reporting tools to identify operational opportunities, drive improvements, and escalate concerns to leadership.
Perform administrative tasks associated with timekeeping, pay, performance, policy administration and other matters related to employment.

Requirements

What you’ll need

Associate’s degree in a healthcare‑related field required.
Experience may be considered in lieu of education.
Minimum of 5 years of experience with hands‑on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required.
Minimum of 1 year of experience leading and/or managing teams in a field‑based, clinical, operational, or healthcare environment, including remote and in-office staff across multiple locations and time zones.
Minimum of 2 years of experience with standard workflows and procedures in orthopedic clinics or physician offices required.
Holds and maintains applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, Orthopaedic Technologist Certification, required.
Previous experience in Durable Medical Equipment (DME) required.
Proficient in orthopedic bracing and supply products, as well as the applicable procedures for utilization, required.
Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, Excel, PowerPoint, and Teams capabilities.
Technical competence includes the ability to learn new software and systems.
A passion for innovation and a commitment to Breg’s mission to Keep Moving Forward.

Benefits

Comp & perks

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire.
Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
Growth & Development: Opportunities for professional advancement within a company that values your contributions.
Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace.