Learning and Development

• Drive Mentor Training & Development
• Design and deliver onboarding that prepares mentors for the range of settings they’ll work in how to run a great session, engage students across various ages, and handle the unexpected across both larger classroom environments and smaller club settings.
• Build ongoing professional development that supports mentors' ability to deliver the program with growing ease and mastery including office hours, live monthly sessions, and coaching check-ins.
• Develop practical, mentor-ready resources (videos, how-to guides, templates, quick-reference sheets) built for how mentors work.
• Partner with Curriculum and Program Teams
• Review new lesson plans and activities before rollout: Is this clear? Will mentors have the right supplies? Does it fit a 60-minute period?
• Provide feedback that helps the curriculum team design for real-world implementation.
• Translate curriculum into mentor-ready training: turn the lesson plan into the "here's how you actually run this" version.
• Partner with Regional Program Managers who directly supervise mentors. You provide the training tools; they provide local support and accountability.
• Work with the data team to understand what's working and what's not: which activities are mentors struggling with? Where do fidelity scores dip?
• Reach College-Aged Mentors Where They Are
• Design training that fits how college students consume content: short videos, push notifications, text-based tips, interactive modules.
• Experiment with new formats, from a mentor training podcast to a quick-tip video series to LMS modules.
• Stay current on what motivates and engages this generation of mentors; what worked five years ago doesn't necessarily work now.
• Get Out in the Field
• Spend roughly 10–15% of your time observing mentors, talking with them about their experience, and using what you learn to make training more practical, more useful, and more responsive to what they actually need.

Learning & Development Specialist

• Consult, recommend, design and/or develop learning solutions that fulfill business objectives and achieve return on investment
• Curate and/or develop learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects
• Incorporate innovation into the design and development of learning deliverables by pursuing current trends and applying a growth mindset
• Collaborate effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end
• Assist and lead multiple projects and priorities simultaneously in a fast-paced environment

Learning & Talent Development Specialist – Instructional Design

• Execute PAH learning and development solutions in their respective business areas, partnering with business clients/ stakeholders to ensure sustainable business results
• Lead projects and make recommendations within portfolio of work to meet business requirements.
• Partner with SMEs and ensure learning solutions are relevant and provide business impact in a modern, compelling learning experience.
• Support the definition of PAH business and learning outcomes.
• Measure and report impact of learning programs against set metrics and evolve/modify solutions as needed.
• Supports manager and successfully collaborate with peers to deliver a coherent, efficient, and strategically aligned approach to L&D planning and implementation.
• Deliver and or facilitates PAH training content, or support and coach local L&D colleagues or global/local subject matter experts who will deliver or facilitate, as needed.
• Manage and track financial commitments related to the learning solution.
• Use data insights to influence solutions and outcomes.

Senior Specialist, Learning & Development

• Execute Rotational Assignments: Plan and perform assigned tasks within the framework of program rotation.
• Achieve Performance Goals: Complete assignment objectives on schedule, within budget, with higher-than-expected quality while maintaining accuracy and thoroughness.
• Deliver on established key performance indicators established at the beginning on the rotation and show stair step improvement in functional operations.
• Engage in Training and Development: Participate in technical and leadership training programs, including certifications in relevant areas.
• Apply Analytical Skills: Utilize analytical and problem-solving skills to address operational challenges and propose innovative solutions.
• Collaborate with Teams: Work effectively with cross-functional teams, building strong relationships and contributing to team success.
• Active participation in performance evaluations: Engage in regular performance evaluations, coaching, and mentoring sessions to support professional growth.
• Contribute to Watermark Initiatives: Participate in company-sponsored volunteer activities and community engagement programs.

Operations Leadership Development Program

• Design and maintain robust and effective internal workflows.
• Provide day-to-day support to our front line of EDI Business Process Analysts.
• Assist other team members when necessary to meet established deadlines and customer expectations.
• Coordinate validation of requirements with third-party administrators.
• Support third-party administrators, external customers, and internal processing areas by troubleshooting data and processing issues.
• Act as a liaison between the business community and IT.
• Respond to internal and external inquiries regarding connection(s).

Data Exchange Analyst II

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Support the planning, development, implementation, and evaluation of accredited CPD activities aligned to identified practice gaps and educational needs.
• Define target audiences, learning objectives, and expected outcomes to improve clinician performance, patient outcomes, and system effectiveness.
• Develop and review measurable, outcomes-based learning objectives tied to practice gaps and educational goals.
• Ensure content is evidence-based, clinically relevant, balanced, and incorporates adult learning principles and engagement strategies.
• Maintain compliance with accreditation standards, policies, and joint provider ship/interprofessional CE requirements.
• Manage disclosure processes, identify and mitigate financial conflicts, and ensure separation from commercial influence.
• Review materials for bias, accuracy, and completeness, including accreditation statements, disclosures, and learner requirements.
• Collaborate with faculty, SMEs, and planning committees; provide guidance on CME expectations, timelines, and content alignment.
• Oversee activity operations, including evaluations, learner assessments, reporting, documentation, and continuous improvement initiatives.

Activity Planner – Continuing Professional Development

• Partner with leaders and Human Resources Business Partners to conduct intake, clarify desired outcomes, define success measures, and establish scope, roles, and decision points.
• Conduct stakeholder interviews and listening sessions to diagnose root causes and synthesize insights into clear problem statements.
• Design and facilitate high-impact leader and team effectiveness sessions that surface issues, drive commitments, and establish durable working agreements.
• Assess change environments to identify impacts, risks, stakeholder needs, and readiness.
• Recommend and design interventions beyond training when appropriate to support adoption, reinforce leader effectiveness, and sustain change.
• Coach and equip leaders and managers to strengthen leadership capabilities through practical tools and performance support used in the flow of work.
• Create leader-ready recommendations grounded in data, including tradeoffs, risks, target audiences, success measures, and implementation approaches.
• Define outcome measures and checkpoints; track adoption and impact using qualitative and quantitative data.
• Adjust interventions based on feedback and results to sustain behavior change and performance improvement.
• Embed approved artificial intelligence tools, such as Microsoft Copilot, responsibly within learning and development delivery to accelerate research, synthesis, and scalable performance support.

Senior Talent Development Consultant

• Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
• Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
• Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
• Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.
• Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
• Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
• Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
• Build and maintain strong working relationships across retail markets and support teams.
• Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
• Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.

Retail Learning & Development Manager

• Develop, deliver, and coordinate training programs for ramp, warehouse, passenger services, and other operational functions.
• Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
• Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
• Ensure training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
• Partner with station and regional leadership to address performance issues through refresher or follow-up training.
• Observe employees to evaluate training effectiveness and recommend improvements.
• Audit compliance with company and airline training requirements; ensure access to GOMs, LOPs, and other reference materials.
• Track and report training progress, milestones, and results to management.
• Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
• Facilitate communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.

Station Training Manager

• Execute learning and development solutions in their respective business areas, partnering with business clients to ensure sustainable business results
• Lead projects within a portfolio of work to meet business requirements.
• Provide SMEs and ensure learning solutions are relevant and provide business impact and a modern, compelling learning experience.
• Support the definition of business and learning outcomes.
• Measure and report the impact of learning programs against set metrics, and evolve/modify solutions as needed
• Support manager and collaborates with peers to deliver a coherent, efficient, and strategically aligned approach to L&D planning and implementation.
• Deliver or facilitate training content, or support and coach local L&D colleagues or global/local subject matter experts who will deliver or facilitate, as needed
• Manage and track financial commitments related to the learning solution
• Use data insights to influence solutions and outcomes

Senior Specialist, Learning & Development – HIV

• Effectively developing, delivering, executing, and managing training needs for pharmaceutical clients
• Supporting the evaluation, creation, and implementation of training initiatives, including content design and development throughout the project lifecycle
• Facilitating engaging live or virtual training sessions, demonstrating exceptional platform skills
• Supporting the development of all required training materials and/or home study materials necessary for initial and follow-up training classes
• Collaborating with interdisciplinary team for implementation of dynamic learning materials
• Supporting the Directors of Training and Project Managers through detailed project management practices
• Providing effective facilitation services (live, virtual) to ensure proper delivery and execution of training
• On-boarding, developing, and coaching field-based trainers and emerging sales rep leaders

Senior Training Manager – Pharmaceutical Sales Training

• Develop, plan, coordinate and deliver training curriculum and development programs for SP sales employees
• Lead the training process end-to-end including needs analysis, content development, training delivery
• Collaborate with Human Resources and Education departments to coordinate comprehensive product-focused sales training curriculum
• Lead new hires through their onboarding journey and ensure their comprehension and confidence
• Maintain a calendar of new hire training to ensure alignment with employee success
• Build relationships with sales colleagues and leadership
• Deliver instructional content and certify sales team product knowledge
• Partner with the Education team to communicate science and key selling messages of SP products
• Create high-quality content including fact sheets, instructional videos, and audio guides
• Ensure ongoing training and program reinforcement

Product Sales Training Manager

• Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
• Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
• Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines
• Approve new hire timecards and track daily attendance throughout training programs
• Monitor and report on compliance training completion, both internally and for pharma partners
• Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
• Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
• Manage nesting and live production call type assignments via Amazon Connect
• Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
• Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
• Compile and prepare eNPS and survey results for monthly team review
• Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
• Track and report on training completion as needed
• Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
• Support implementation and ongoing maintenance of learning technologies and virtual training tools
• Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)
• Partner with department leaders to support training needs and program rollouts
• Assist with Monthly Business Review preparation by organizing documentation for review
• Collect and analyze participant feedback; recommend process improvements to enhance program quality
• Provide general administrative support to the Training Design & Delivery team

Training Coordinator

• Develop sales force personnel through remote, in-person and field-based training activities in the U.S.
• Design, develop and implement training activities, working with the internal L&D team, sales leadership, marketing and external training agencies to provide the best possible trainings
• Develop effective and ongoing communications with field sales and marketing management to help understand the sales training needs of field sales representatives and to develop specific sales training objectives and strategies to meet these needs
• Lead the Training Needs Analysis and Instructional Design efforts for the L&D team
• Help to manage the logistical planning and organizing of training activities, and of all assigned training programs (class preparation, facilitator engagement, and set up)
• Curriculum development and implementation on new or restructured sales concepts and standard processes with measurements for effectiveness
• Provide directed follow-up and feedback to sales personnel and management team

Senior Sales Training Specialist – Clinical

• Support the development of all required training materials and/or home study materials necessary for initial and follow-up training classes
• Collaborate with interdisciplinary team for implementation of dynamic learning materials (slide presentations, workshops, reference guides, job aids, modules)
• Support the Directors of Training and Project Managers through detailed project management practices and standards
• Collaborate on support services including agenda management, Portal/Platform LMS setup and production services, as required
• Continue to learn new disease state materials, branded and unbranded materials and be prepared to implement training of these materials in a timely fashion
• Provide effective facilitation services (live, virtual) to ensure proper delivery and execution of training (i.e product knowledge, disease state, or selling skills)
• Provide train-the trainer services, new hire training, and sustainment curriculum trainings, as requested
• Supports sales management teams by providing training materials, workshops and/or facilitation support at National, Sales, and POA meetings
• Management of the Training Project Plan including task management, escalation of issues, risk identification, and interdependencies through project documentation including: (Issue Tracker, Milestone Tracker, Action Item Tracker)
• On-board, develop, and coach field-based trainers and emerging sales rep leaders based on competencies and skill sets needed for project, to include virtual and live field rides, as required
• All other duties as assigned

Senior Training Manager

• Orientation of new Associates and re-fresher training for current associates for site policies
• Develop self and always maintain knowledge in relevant fields
• Monitor, measure, and report in staff training and development plans and achievements within agreed formats and time
• Facilitate shift training on operations, quality, standard updates, and procedure updates
• Implement OJT training programs, as required, to improve site performance
• Conduct and supervise training and development programs for employees
• Plan and deliver OJT training courses and programs necessary to meet training need
• Ensure all training information is entered into the data base
• Ensure site quality & training programs meet all regulatory, DSV and client requirements
• Ensure site programs are audit ready to meet ISO(client) & 5-Star(DSV) requirements
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training
• Plan, develop and implement strategy for staff training and development, establish and maintain appropriate systems for measuring necessary aspects of staff training and development
• If Associate is hired as an equipment operator, ensure a copy of their certification is received, and an equipment validation has been completed prior to operation of equipment
• Issue all certification cards, ID badges, and Safety card to all associates with new hire and renewals
• Answer (or find the answer) to any questions associates may have
• Work closely with Management team and the operations department to help insure that the business/operational needs are being met
• Evaluate all Associates skill levels to identify outages, and retrain all Associates on any updates
• Ensure all staffing changes are accurately reflected in the database and in the training files
• Make and maintain supply of forms, orientation packets, and safety packets
• Ensure all information is communicated with your manager

Training Specialist

• Translate existing documents such as standardized work, standing operating procedures, and work instructions into target languages using direct knowledge of target language and AI tools, ensuring sensibility and accuracy of translations.
• Develop new materials as required in English or target languages using templates in partnership with subject matter experts.
• Work with colleagues in target language sites in France, Belgium, Hungary, Poland, Turkey, and China to ensure accuracy of translations.
• Assist in refining current digital library of materials. These documents are training materials for our colleagues to use in their preferred languages.

Intern, Global Learning & Development

• Perform a combination of project-based and learning center administrative functions
• Assist with the creation of training modules
• Edit and update existing training modules
• Create post training exercises
• Troubleshoot course activity in the Learning Center (LMS)
• Assist with project implementation of a key learning system
• Effectively communicate changes in company policies and procedures via learning guides
• Track grades in the Learning Center (LMS)
• Assist team members and staff

Instructional Design Intern, Summer 2026

• As the Sales Training Manager, you will be the primary architect of our sales team’s capability.
• You won’t just teach people how to talk; you will build a system that ensures every representative – from new hires to seasoned veterans – has the skills, psychological toolkit, and technical proficiency to exceed new patient goals.
• You will bridge the gap between our growth strategy and field execution, ensuring our messaging is consistent and our market share is industry-leading.
• Own the 'Time to Productivity' metric.
• Design and execute a 30-60-90 day onboarding program that gets new Business Development Managers (BDMs) field-ready and confident.
• Move beyond 'one-off' workshops into robust learning pathways.
• Implement a comprehensive learning culture using micro-learning, role-play simulation, and weekly skill-refreshers.
• In partnership with Sales & Ops leadership, design onboarding training and ongoing content to increase the confidence and effectiveness of clinician sales efforts.
• Create and customize an effective sales methodology and work with Sales Operations Manager to deeply embed this into daily workflows.
• Ensure 100% adoption and proficiency in our CRM (Salesforce) and BI platform (PowerBI) in partnership with the Sales Operations Manager.
• Partner with Sales Leadership to review referral trends and documented sales activities to create targeted training interventions to fix those specific bottlenecks.
• Produce high-impact sales assets, including field playbooks, objection-handling scripts, and competitive value proposition to assist team in gaining market share.

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