Learning and Development

• Support performance monitoring across multi-site service center operations, including internal and vendor-managed teams
• Help establish and track KPIs and SLAs (e.g., service levels, average handle time, quality, productivity, compliance, customer experience)
• Ensure KPI reporting is applied consistently across regions to promote visibility and accountability
• Develop and maintain reporting and dashboards to track service center KPIs and performance metrics
• Analyze operational data to identify trends, risks, and opportunities across Canada and Mexico service centers
• Provide regular, structured updates to North America leadership on operational performance
• Support coordination of process transitions across service centers (e.g., Canada to Mexico Service Center)
• Assist in documenting and maintaining standard operating procedures (SOPs) to ensure consistency
• Partner with cross-functional teams (Operations, IT, Risk, Compliance) to support process improvements and integration activities
• Monitor quality assurance processes within the contact center environment
• Assist with audits (remote and in-person) to ensure adherence to processes and standards
• Act as a point of contact between U.S. leadership and international service center teams

Operations Compliance and Training Specialist – Regional Liaison

• Lead the design of modern learning experiences that are practical, relevant, and measurable
• Collaborate across teams to align learning strategies with business goals
• Experiment with new tools and formats to keep learning fresh and effective
• Leverage AI tools in a business setting, including Microsoft Copilot, prompt development, and AI-driven workflows or agents

Instructional Designer

• Work with Talent Acquisition team and local operations leadership to align regional hiring goals and objectives for talent needs
• Spearhead regional recruiting efforts, supporting management, Talent Acquisition, and Marketing teams
• Oversee execution of regional recruiting events and strategically participate in high impact events
• Establish and prep assessment best practices for screening and interviewing candidates and other strategies to drive an excellent candidate experience
• Partner with Sustainability Team and Operations Leaders to promote diversity, equity, inclusion, and belonging (DEIB) efforts within region
• Support preboarding and onboarding efforts and logistics in partnership with Operations and Administrative managers
• Facilitate new employee check-in meetings
• Develop and implement annual summer intern program to provide fundamental training, regional consistency, and enhanced internship experience
• Identify skill requirements and gaps for new hires and current employees, identify necessary training and discussion topics, and monitor employees’ development to ensure continued opportunities for professional growth
• Establish mentor-mentee relationships when needed
• Coordinate with Operations Leadership to create, maintain, and update Intern rotation mapping log
• Facilitate routine employee engagement check-in meetings, along with condition of satisfaction workshops to identify areas for improvement
• Summarize findings and make recommendations to improve candidate and employee experiences thru qualitative and quantitative data
• Conduct and analyze exit interview details to identify areas of opportunity for improvement, as well as strength points
• Research industry and workforce trends to continuously evolve and elevate employee experience
• Drive collaboration and communication to remove silos and facilitate idea sharing
• Serve as liaison between junior and senior level leadership
• Share data, insight, and feedback with Strategic Talent Partner to support leadership conversations around further improvements of employee experience and culture
• Travel as required, 20 – 30% of the time.

Early Talent Development Manager

• Deliver training programs for new hires and current employees within Cash Applications, Unidentified Cash.
• Evaluate training effectiveness using performance data and provide actionable feedback
• Monitor and report on training impact during onboarding and ongoing development
• Collaborate with operational leadership to identify training needs and update training materials
• Maintain accurate training records and ensure compliance with policies and procedures
• Utilize a variety of instructional methods, including classroom, virtual, and on-the-job training
• Incorporate industry best practices and continuous improvement strategies into training programs

RCM Training Specialist, Cash Applications

• Support and promote Mullins’ safety culture at the job-site level
• Use discretion, independent judgement, and professional skills to plan and implement safety training from the corporate training program that applies to each jobsites scope and needs
• Coordinate onboarding efforts with Human Resources and the Recruiting Department
• Collaborate with the Project Management team to schedule and conduct safety training as needed, the use of on-site safety coordinators may be needed or required at times and should be coordinated with the Project Managers and Corporate Safety Trainer
• Submit Monthly & Quarterly Reports to the Corporate Safety Trainer
• Have full capabilities to train on higher level training courses: Mobile Elevated Working Platform (MEWP), Telehandler/Forklift (TELE), First-Aid/CPR/AED, Confined Space, Lockout/Tagout (LOTO), Heavy Equipment, Scaffold Competency, Fall Protection, Ladder Safety
• Make recommendations to improve processes and procedures and look for ways to continuously improve Mullins’ Safety Training Program and related policies and procedures
• Maintain a culture and working environment where safety and its required training is planned in every task
• Maintain detailed training files and records
• Ensure PPE requirements are met by all employees on-site through proper training and culture building strategies.
• Build proficiency within Procore, Schoox, Excel, Word, Outlook, PowerPoint, etc.

Safety Training Specialist – LMS Development, Instructor Led Training Facilitator

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Facilitate interactive training sessions, workshops, and onboarding programs for employees at all levels.
• Demonstrate expert classroom management skills to create an engaging and inclusive learning environment.
• Effectively manage group dynamics, encourage participation and address disruptive behaviors with professionalism and empathy.
• Adapt training delivery based on audience needs, learning styles, and varying levels of experience.
• Use a variety of instructional techniques to accommodate different learning styles and maintain learner engagement through sessions.
• Connect employees and coaches to learning resources and development opportunities as requested.
• Support with training logistics and administration as needed.
• Consult with team leaders and other stakeholders on expectations and needs in advance of team workshops.
• Share training program feedback with the Talent & Development COE team.

Learning & Development Facilitator – NE & SE Region

• Support and promote Mullins’ safety culture at the job-site level
• Use discretion, independent judgement, and professional skills to plan and implement safety training from the corporate training program that applies to each jobsites scope and needs
• Coordinate onboarding efforts with Human Resources and the Recruiting Department
• Collaborate with the Project Management team to schedule and conduct safety training as needed
• Submit Monthly & Quarterly Reports to the Corporate Safety Trainer
• Have full capabilities to train on higher level training courses
• Make recommendations to improve processes and procedures and look for ways to continuously improve Mullins’ Safety Training Program and related policies and procedures
• Maintain a culture and working environment where safety and its required training is planned in every task
• Maintain detailed training files and records
• Ensure PPE requirements are met by all employees on-site through proper training and culture building strategies.
• Build proficiency within Procore, Schoox, Excel, Word, Outlook, PowerPoint, etc.

Safety Training Specialist – Traveling

• Shape how technical and service capabilities are developed across North America
• Oversee the development and deployment of training programs for field teams, engineers, and service professionals
• Translate broader service and capability strategies into practical training solutions
• Build scalable learning programs and ensure teams are equipped to meet evolving operational and customer requirements
• Collaborate across service operations, engineering, and commercial teams to address workforce capability needs
• Strengthen technical expertise and support adoption of new tools
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines

Learning & Development Leader – Head of Service Academy

• Lead the creation, execution, and continuous improvement of learning and development programs.
• Serve as a trusted internal consultant to business leaders and HR partners.
• Partner with interested parties to diagnose capability gaps and assess organizational learning needs.
• Recommend development strategies and design scalable solutions.
• Translate business priorities into practical learning strategies and drive performance, growth, transformation, and long-term capability building.
• Drive end-to-end learning program delivery, including discovery and needs assessment, design, launch, adoption, measurement, and continuous improvement.
• Manage program plans, communications, risks, vendors, budgets, and partner expectations.
• Lead, coach, and develop a team of learning professionals.

Manager, Learning & Development Programs, Consulting

• Develop, plan, coordinate and deliver training curriculum and development programs for SP sales employees
• Lead the training process end-to-end including needs analysis, content development, training delivery
• Collaborate with Human Resources and Education departments to coordinate comprehensive product-focused sales training curriculum
• Lead new hires through their onboarding journey and ensure their comprehension and confidence
• Maintain a calendar of new hire training to ensure alignment with employee success
• Build relationships with sales colleagues and leadership
• Deliver instructional content and certify sales team product knowledge
• Partner with the Education team to communicate science and key selling messages of SP products
• Create high-quality content including fact sheets, instructional videos, and audio guides
• Ensure ongoing training and program reinforcement

Product Sales Training Manager

• Develop sales force personnel through remote, in-person and field-based training activities in the U.S.
• Design, develop and implement training activities, working with the internal L&D team, sales leadership, marketing and external training agencies to provide the best possible trainings
• Develop effective and ongoing communications with field sales and marketing management to help understand the sales training needs of field sales representatives and to develop specific sales training objectives and strategies to meet these needs
• Lead the Training Needs Analysis and Instructional Design efforts for the L&D team
• Help to manage the logistical planning and organizing of training activities, and of all assigned training programs (class preparation, facilitator engagement, and set up)
• Curriculum development and implementation on new or restructured sales concepts and standard processes with measurements for effectiveness
• Provide directed follow-up and feedback to sales personnel and management team

Senior Sales Training Specialist – Clinical

• Developing, implementing, and driving learning strategies within assigned business lines or units
• Interacting and effectively managing relationships with Talent Consultants and senior leadership
• Creating strategy and vision for the learning plan aligned with business and talent priorities
• Cultivating networks and establishing proactive partnerships with stakeholders
• Consulting on learning solutions that support talent strategies
• Supporting business change and growth
• Creating and delivering external market insights and qualitative and quantitative data
• Recognizing trends and assessing learning strategy effectiveness
• Assessing and managing risk considering the business objectives

Learning Consultant

• Design, develop, and update instructor-led (ILT), virtual, and eLearning content using established instructional design practices (e.g., ADDIE)
• Develop training programs to support new systems, tools, and engineering processes
• Maintain and continuously improve the Distribution Design Engineering curriculum to ensure relevance and effectiveness
• Deliver engaging training sessions to Distribution Designers, Engineers, and other Duke Energy employees across multiple regions (in-person and virtual)
• Facilitate learning experiences that drive knowledge retention, skill development, and on-the-job application
• Support onboarding, progression, and upskilling programs within the Distribution Design curriculum
• Develop training plans to support business initiatives and project implementations
• Coordinate logistics for successful training delivery (scheduling, materials, and communication)
• Act as a liaison between Engineering Leadership and the Engineering Training team to align training priorities and solutions
• Partner with cross-functional teams to assess training needs and recommend effective learning solutions
• Represent Distribution Engineering as a Subject Matter Expert (SME) on projects and cross-functional initiatives
• Conduct Designer observations to maintain awareness of field practices, process changes, and evolving business needs
• Create, schedule, and manage training events and sessions within the LMS
• Track training completions, attendance, and performance metrics to support compliance and reporting needs
• Analyze training data to identify gaps and opportunities for improvement
• Evaluate training effectiveness and recommend enhancements based on feedback and performance trends
• Stay current on emerging training methods, tools, and industry best practices

Technical Training Specialist

• Design and develop end-to-end leadership development programs (e.g., workshops, learning paths, blended learning journeys)
• Create engaging content such as facilitator guides, participant materials, eLearning modules, toolkits, and job aids
• Ensure materials align with stakeholder expectations, business needs, and cultural values
• Work with the VP, Leadership Development to develop bespoke leadership interventions to address one-off leadership challenges and the latest leadership development principles and practices
• Manage program timelines, logistics, communications, and stakeholder alignment for multiple leadership development initiatives
• Expertly facilitate leadership development programs, workshops, and learning experiences for leaders across the organization, virtually and in-person
• Define program goals and success metrics aligned to business outcomes and coordinate with Leadership Development team members to evaluate and adapt programs based on key insights

Leadership Development Partner

• In partnership with HR Leads, define and execute an annual talent development roadmap for the Super Region, aligned to each Hub’s business strategy
• Conduct needs analysis to identify capability gaps and specific local development priorities
• Proactively consult and partner with the broader Talent Development team and regional HR Leads to ensure both regional and enterprise-wide programs are consistently aligned, grounded in desired business outcomes
• Share regional insights that inform and improve the quality and effectiveness of enterprise programs and solutions
• Balance enterprise commitments with regional priorities, effectively managing capacity and stakeholder expectations across both scopes
• Proactively cultivate strong, trust-based relationships with regional business leaders, HR Leads, and COE team members
• Own a specific enterprise-wide talent portfolio – overseeing design, development, delivery, and continuous improvement of programs within the portfolio
• Establish metrics to measure program effectiveness, ROI and learner impact
• Design and facilitate high-impact learning experiences, including workshops, cohort programs, experiential development opportunities
• Partner with regional business leaders and HR Leads to assess organizational health, identify structural optimization opportunities, and lead or support the design and implementation of solutions
• Design and implement change management strategies and plans, including stakeholder analysis, communication plans and adoption measures
• Proactively identify change risks, readiness gaps, and capability needs across the business and HR community

Regional Talent Development Leader

• Translate existing documents such as standardized work, standing operating procedures, and work instructions into target languages using direct knowledge of target language and AI tools, ensuring sensibility and accuracy of translations.
• Develop new materials as required in English or target languages using templates in partnership with subject matter experts.
• Work with colleagues in target language sites in France, Belgium, Hungary, Poland, Turkey, and China to ensure accuracy of translations.
• Assist in refining current digital library of materials. These documents are training materials for our colleagues to use in their preferred languages.

Intern, Global Learning & Development

• Advise VP+ leaders and HR partners on leadership capability, readiness, and development priorities
• Design and evolve enterprise leadership frameworks, success profiles, and capability models
• Design scalable, experience-based leadership development solutions by level and role (emerging through executive level)
• Apply leadership assessments, skills data, and 360 feedback to inform development strategy and readiness
• Facilitate leadership development sessions and forums for leadership cohorts
• Evaluate and integrate external leadership development partners, content, and assessment tools
• Operationalize Leadership Effectiveness Index (LEI) to define clear outcomes, KPI’s, and success measures for leadership development
• Track and analyze leading and lagging indicators of leadership effectiveness using the LEI to assess progress and impact over time
• Deliver executive‑ready insights and recommendations that clearly demonstrate leadership effectiveness gains and measurable ROI

Senior Leadership Development Advisor

• Present all training materials both virtually and in person
• Troubleshoot any potential training problems with Regional Learning Coordinator/Director of Training
• Coordinate specialized training and credential management
• Coordinate shadow sessions
• Assist with keeping training curriculum up to date
• Assist with ensuring all trainees complete required courses by assigned due date
• Help with follow up after training to ensure satisfaction with program
• Be the point person for troubleshooting any technology, system, or other issues that may arise
• Organize and maintain training information and records
• Report to the Regional Learning Supervisors

• Present information with a variety of instructional techniques or formats, such as, simulations, team exercises, group discussions, videos, or lectures.
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.
• Evaluate modes of training delivery, such as in-person or virtual, to optimize training effectiveness.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers.
• Monitor, evaluate, or record training activities or program effectiveness.
• Design, plan, organize, or direct orientation and training programs for employees.
• Develop and execute the operational training strategy, manage the training team, maintain the skills matrix, ensure compliance with global training standards, and continuously improve workforce capabilities to enhance operational excellence.
• Build and maintain a highly skilled workforce, ensuring that employees are effectively onboarded, trained, and continuously developed to meet business goals.
• Support operational excellence, audit readiness, and workforce capability, contributing directly to operational success and performance.
• Deliver effective, compliant training programs across all shifts and departments that drive operational excellence.
• Evaluate training impact using KPIs, performance metrics, and feedback channels to drive continuous improvement.
• Develop and update training content including technical modules, procedures, and evaluation forms in collaboration with subject matter experts to ensure relevance and accuracy.
• Partner with cross-functional stakeholders to identify skill gaps and address them through tailored training solutions.
• Coordinate audit preparation by ensuring training systems, documentation, and compliance standards are fully met.

See all jobs on JobTailor

Operations Compliance and Training Specialist – Regional Liaison

Instructional Designer

Early Talent Development Manager

RCM Training Specialist, Cash Applications

Safety Training Specialist – LMS Development, Instructor Led Training Facilitator

Learning Specialist

Learning & Development Facilitator – NE & SE Region

Safety Training Specialist – Traveling

Learning & Development Leader – Head of Service Academy

Manager, Learning & Development Programs, Consulting

Product Sales Training Manager

Senior Sales Training Specialist – Clinical

Learning Consultant

Technical Training Specialist

Leadership Development Partner

Regional Talent Development Leader

Intern, Global Learning & Development

Senior Leadership Development Advisor

Learning Specialist

Operations Training Manager