Learning and Development

• Develop, document, and maintain end-to-end claims business processes and workflows, ensuring clarity, accuracy, and usability for claims team members.
• Test claims workflows in Javelina and HRP to confirm processes function as designed and align with system configuration.
• Document all new claims processes step-by-step in Confluence for use by claims team members when adjudicating claims.
• Ensure documentation follows instructional design principles, is written in execution order, and includes screenshots as appropriate.
• Own and manage all existing claims process documentation in Confluence, (in addition to including creating new documentation) including editing existing content, archiving outdated materials, deleting obsolete content, etc.
• Build and maintain an intuitive documentation structure and search taxonomy to ensure ease of use and accessibility.
• Create training and reference materials for the Claims organization, including Processors, Auditors, Recovery Analysts (including NSA and Subrogation), Appeals.
• Design and deliver specialty claims training as needed to support new processes, system changes, or operational initiatives.
• As needed, support training and onboarding of Claims new hires.
• Partner with POP, Core Platform, and PMO teams to ensure claims process documentation aligns with new hire training, system configuration, and operational standards.
• Partner with POP as a subject matter expert to ensure claims process and adjudication content is accurate, providing quality review of new hire and enhanced training materials (including COB, adjustments, and corrected claims) and advising on the appropriate sequencing of content within new hire training.
• As needed, support claims operations by processing claims to assist with workload coverage and inventory management.

Claims Process Documentation, Training Specialist

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Deliver training on L3Harris tactical Radio (RF) and SATCOM systems for military and civilian customers
• Conduct engaging training sessions that include lectures, hands-on laboratory work, and field exercises
• Facilitate courses at the Rochester Training Center and various customer sites worldwide
• Collaborate with cross-functional teams to develop training materials
• Gather and incorporate customer feedback to refine training curriculum
• Work closely with publication writers to create and test courseware
• Present content tailored for a variety of audiences
• Maintain a US Secret Security Clearance
• Flexibility to travel up to 50% of the time, domestic and international

Senior Specialist, Technical Training

• Deliver technical training (in-person, virtual, and hands-on) across automotive systems and emerging technologies
• Coach technicians in-store, conduct skill gap analyses, and improve diagnostics, productivity, and repair quality
• Develop and facilitate training programs
• Track training records, certifications, and effectiveness using LMS while ensuring compliance with standards
• Partner with internal teams to design curriculum, training materials, and technical content

Retail Technical Training Coordinator

• Provide in-person case coverage
• Ensure product/s and ancillary components are available for each case.
• Complete and process all procedure related paperwork as required.
• Track and report all customer complaints.
• Ensure physicians and staff have the most current information available.
• Manage a disposable inventory sufficient to cover assigned case load.
• Bring products (including Microwave and Cryoablation generators) to cases as required.
• Train and educate physicians and hospital staff on use of assigned VIS products
• Provide on-site clinical support during procedures while maintaining a “hands off” posture in relation to direct patient contact.
• Interact with customers and functional organizations to determine their training needs and use engineering documentation such as Operators Manuals and DFUs to develop content of courses.
• May coordinate or lead customer and/or employee training classes.
• May also conduct large group presentations at seminars, training programs, and trade shows.
• May also provide demo support to local, regional and national customer trade events.
• Provide first line product technical support
• Perform new installation support to ensure products are working as specified.
• Provide first line technical service support via Engineering or Field Service Engineer oversight, when necessary.
• Collaborate with the VIS Medical Affairs Team
• Assist Medical Education, Medical Information, and Medical Science Liaisons if required.
• Document day to day interactions with physician customers.
• Provide competitive product performance information to headquarters marketing or engineering groups.

Clinical Training Specialist – Clinical Science Liaison

• Launch and support initiatives that allow PPHP to increase its scope and reach as it relates to education, training, and outreach efforts.
• Support the development and implementation of special projects and initiatives aimed to expand PPHP’s Education and Training division’s impact.
• Conduct continuous quality improvement projects related to PPHP’s lesson plans, including leading annual lesson plan audits as well as ongoing new lesson plan feedback and development.
• Develop, promote, and deliver sex education programs for youth and parents.
• Oversee Education and Training interns including weekly check-in meetings and managing special projects.
• Analyze internal and external data and maintain annual community mapping project to ensure health equity approach drives Education and Training programming.
• In collaboration with Director of Learning and Equity, ensure education, outreach, and training activities are rooted in an equity framework.
• Increase capacity for Education and Training division’s delivery of Spanish programs, including identifying tools to support Spanish content creation.
• Expand Education and Training division’s ability to provide sex education programming for youth and adults with developmental disabilities, including lesson plan development, relationship building with community partnerships, and identifying ongoing training and evaluation opportunities.
• Assist the Director of Education and Training in coordinating professional trainings for PPHP staff.
• Contribute to the development of grant/funding applications related to Education and Training.
• In collaboration with Director of Education and Training and Vice President of Education and Training, develop and implement evaluation models and quality improvement projects.

Education and Training Projects Coordinator

• Under the supervision of the Director, Education and Training, launch and support initiatives related to education and training.
• Support the development and implementation of special projects and initiatives for the Education and Training division.
• Conduct quality improvement projects related to lesson plans and develop educational programs.
• Oversee Education and Training interns and manage special projects.
• Analyze data and maintain community mapping projects to ensure health equity.
• Collaborate on equity framework for outreach and training activities.
• Increase capacity for Spanish program delivery and develop sex education programming for diverse audiences.

• Design and develop instructional materials including eLearning modules, instructor-led training (ILT), virtual ILT (vILT), job aids, and assessments.
• Create custom graphics, illustrations, and visual assets to enhance learning content.
• Develop 3D models and animations using tools like 3DS Max and V-Ray to support technical or product training.
• Edit and produce training videos using Adobe Premiere Pro and After Effects.
• Apply instructional design models (e.g., ADDIE) and adult learning principles to ensure effective knowledge transfer.
• Collaborate with SMEs to gather content and translate complex topics into engaging learning experiences.
• Ensure all content meets accessibility, branding, and quality standards.
• Manage project timelines and deliverables independently, providing regular updates to stakeholders.

• Developing, delivering, and maintaining effective training programs for new hires and tenured employees across all critical ground handling functions.
• Partnering with station leadership to identify skill gaps, design targeted learning interventions, and evaluate training effectiveness.
• Conducting audits, analyzing performance trends, and ensuring corrective actions are implemented to maintain service quality and operational excellence.
• Maintaining and managing training records, certifications, and re-certifications in internal and external platforms.
• Conducting needs assessments to identify knowledge or skill gaps and create targeted training plans.
• Ensuring training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
• Observing employees to evaluate training effectiveness and recommend improvements.
• Auditing compliance with company and airline training requirements; ensuring access to GOMs, LOPs, and other reference materials.
• Tracking and reporting training progress, milestones, and results to management.
• Supporting quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
• Facilitating communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.

Station Training Manager

• Ensure smooth and effective execution of training projects by managing and coordinating the intake, development, and deployment of training programs
• Collaborate with all key stakeholders to deliver successful learning programs
• Accountable for project lifecycle of deliverables
• Track and manage key milestones
• Identify areas for improvement in the invoicing process
• Manage other team members for archiving at the end of projects
• Support any operational audit initiatives
• Create and manage session schedules, invites, meeting links, and room bookings
• Manage production and delivery of printed course materials where required

Senior GD Training Operations Specialist

• Design and build courses aligned to customer contract requirements using Kira's AI-powered course creation tools and instructional design best practices
• Support large-scale course builds including domestic curriculum and international programs
• Conduct QA review for all customer-facing courses prior to release, including contractor-produced content, ensuring alignment with Kira's instructional standards
• Develop lesson plans, vocabulary lists, pacing guides, and standards crosswalks that help districts use Kira's platform for their own curriculum needs
• Design content with localization and multilingual audiences in mind, particularly for LATAM and international government partners
• Develop and maintain training materials, facilitator guides, agendas, and speaker notes for PD sessions across domestic and international accounts
• Produce contractor-ready materials that allow Kira's growing facilitator network to deliver sessions independently without sacrificing quality
• Co-facilitate in-person and virtual PD sessions during initial engagements, progressing toward independent facilitation for assigned accounts over time
• Own follow-up commitments from PD sessions, communicating resolution promptly to the customer and assigned Customer Success Manager (CSM)
• Travel to facilitate in-person PD sessions as needed
• Review all customer-facing courses and training materials prior to delivery, flagging instructional gaps, alignment issues, or platform inconsistencies
• Understand when AI is useful, and when a human eye is necessary.
• Maintain and update standards crosswalk documentation as course content and state requirements evolve
• Ensure all curriculum reflects a 'teaching with Kira' lens — designed for whole-class instruction, real classroom contexts, and meaningful engagement, not just platform onboarding
• Support the Advanced Placement Computer Science Principles course update process to meet current College Board standards
• Maintain up-to-date records of training activity, curriculum deliverables, and session outcomes in HubSpot
• Report training delivery metrics (sessions, participants, completion rates, qualitative feedback) to CS leadership for customer and partner reports
• Contribute to annual PD calendar development and summer planning.

Curriculum & Learning Specialist, Bilingual, Spanish/English

• Manage calendars and coordinate meetings, including scheduling, conference room reservations, catering, audiovisual needs, invitations, and RSVP tracking.
• Assist with attorney rotations, lateral onboarding and integration, and professional development programs.
• Prepare, revise, format, and distribute correspondence, presentations, annual review materials, and other departmental documents.
• Maintain associate and counsel vacation calendars, internal distribution lists, and practice group email groups.
• Assist with updates to the Firm's intranet pages to ensure content remains current and accurate.
• Prepare and distribute weekly and ad hoc reports, including attorney hours, staffing, utilization, and other practice group metrics.
• Track attorney arrivals and coordinate onboarding activities.
• Coordinate logistics for practice group meetings, trainings, networking events, receptions, and social gatherings.
• Attend events as needed to provide on-site support.

Assistant, Professional Development

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Lead enterprise talent strategy and global execution of leadership development and performance management, ensuring high-quality, end-to-end delivery of programs that strengthen capability, engagement, and retention across all levels.
• Set strategic direction for Talent Development, aligning priorities to evolving business needs, optimizing team effectiveness, and ensuring resources are deployed to meet enterprise demands.
• Partner with senior leadership to design and deliver a Talent strategy that supports business objectives, enables organizational agility, and drives large-scale transformation.
• Oversee core processes including performance management, talent review, and succession planning.
• Partner with HRBPs and business leaders to design targeted talent solutions that address business-specific development needs while aligning to enterprise priorities.
• Drive enterprise workforce planning in partnership with key stakeholders, aligning talent supply with future business needs through scenario modeling and capability forecasting.
• Anticipate workforce impacts of AI and automation, partnering with business and technology leaders to advance reskilling and future workforce readiness.
• Leverage data and insights to inform talent decisions, measure impact, and connect talent strategies to business outcomes.
• Lead key talent initiatives and cross-functional projects, incorporating external trends and benchmarking to continuously evolve and strengthen practices.
• Facilitate talent discussions and coach senior leaders, supporting strategic talent decisions and leadership effectiveness.
• Ensure alignment across talent processes, reinforcing connections between development, performance, and engagement.
• Maintain strong governance, risk management, and compliance, and oversee budget management to optimize investment and address emerging opportunities.

Vice President, Global Head of Talent Strategy – Development

• Responsible for the training and youth development of the Explainers and youth interns
• Ensure diverse STEM content related to NYSCI exhibits and programs is well understood
• Co-create, document, and deliver training and workshops
• Foster empowerment among youth participants through captivating training sessions
• Conduct training sessions for all levels of the Science Career Ladder
• Establish and maintain sustainable documentation processes
• Assess Explainers’ content and growth in training and recommend promotions
• Support the development and testing of new demonstrations and activities
• Mentor high school and college-aged Explainers
• Participate in regular reflections of self and staff
• Assist in SCL program evaluation and assessment

Training Coordinator

• Deliver instructor-led training in both virtual and in-person environments
• Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff
• Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives
• Create a positive and interactive learning environment that encourages participation and engagement
• Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices
• Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support
• Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences
• Partner with Training Leadership and operational leaders to support training initiatives and performance goals
• Provide feedback on learner performance, training effectiveness, and development opportunities
• Maintain training records, attendance tracking, and required documentation
• Support continuous learning initiatives and ongoing employee development programs
• Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners

Trainer & Facilitator

• Design, develop, and build complex, multi-modal learning solutions aligned to defined learning strategies or architectures
• Translate approved concepts and design intent into instructionally sound, visually engaging, and learner-ready experiences
• Develop storyboards, visual designs, and interactive elements
• Leverage modern authoring tools and technologies to produce scalable, efficient outputs
• Ensure solutions are ready for enterprise deployment across LMS/LXP platforms
• Facilitate and lead SME working sessions to gather, structure, and refine content
• Translate inputs into clear, learner-centered content and development assets
• Identify and resolve content gaps or inconsistencies
• Apply advanced instructional design principles to support learning objectives
• Conduct quality assurance processes and uphold brand standards
• Collaborate with Learning Architects and Program Leads

Senior Learning & Development Specialist

• Lead the redesign of a training operating model from predominantly manual, instructor-led delivery toward scalable, AI-enabled learning; de-risk single-point-of-failure roles by externalizing siloed knowledge into documented, AI-ingestible assets.
• Lead the redesign of the editorial Quality Management System: QA frameworks, sampling, scoring standards, calibration, and feedback loops, optimizing for AI-assisted quality auditing (automated sampling, error detection, trend analysis, workflow monitoring) using defensible methods: rubrics, thresholds, and error taxonomies.
• Build measurement systems that move beyond activity and satisfaction toward application and business outcomes, linking training effectiveness and editorial quality to downstream customer and business results.
• Partner with the Content Performance Analyst to measure and track time-to-proficiency, post-training quality and accuracy, and AI-assisted versus unassisted performance.
• Build strong relationships with editorial leadership, cross-functional partners (Technology, Finance, Metrics), and vendors; communicate strategy, progress, and risk to senior leadership through structured reporting.
• Set short- and long-term goals, performance targets, and operating plans, including learning-effectiveness and quality-maturity targets.
• Stay market-savvy, maintaining strong awareness of emerging AI training and QA trends; bring those insights into driving roadmap planning and content differentiation.

Senior Manager, Training and Quality

• Develop and execute the U.S. Compliance Training strategy
• Lead the design, development, review, approval, and maintenance of compliance training materials
• Establish and oversee an enterprise-wide compliance training governance framework
• Conduct ongoing training needs and skills assessments
• Partner with Compliance subject matter experts, HR, Legal, and business leaders to define training requirements
• Monitor regulatory developments and advise stakeholders on training implications
• Oversee end-to-end execution of compliance training
• Develop and maintain training metrics, dashboards, and executive reporting

Senior Manager – Compliance Training Lead

• Manage the day-to-day operations of enterprise learning programs, ensuring accurate, timely, and high-quality delivery
• Execute logistics for instructor-led, virtual, and digital learning experiences, including scheduling, enrollment, communications, and materials coordination
• Serve as a key operational partner to learning program managers and instructional designers
• Administer and optimize CBI’s Workday learning management system (LMS) and related learning technologies
• Configure courses, curricula, learning paths, and reporting structures within the system
• Troubleshoot system issues and partner with IT and vendors on enhancements, integrations, and upgrades
• Ensure data accuracy, compliance, and a strong end-user experience
• Coordinate with external vendors, facilitators, and content providers to support program delivery
• Manage vendor logistics, including scheduling, materials, and communications
• Support contract tracking and vendor performance monitoring
• Generate and analyze learning data and operational metrics (e.g., completions, participation, utilization)
• Produce regular and ad-hoc reports for stakeholders
• Identify trends and recommend improvements to enhance engagement and effectiveness
• Identify inefficiencies and implement improvements to streamline learning operations
• Leverage automation and system capabilities to enhance scalability and consistency
• Contribute to the development and documentation of standard operating procedures and best practices
• Coordinate learning ops projects from planning through execution and completion
• Develop and maintain project plans, timelines, and deliverables for learning initiatives and system updates
• Track progress, identify risks, and proactively resolve operational issues to ensure on-time, high-quality delivery
• Partner with HR, Talent Development, and business stakeholders to support learning initiatives
• Provide guidance and support to learners, managers, and facilitators on learning systems and processes
• Act as a point of contact for operational questions and issue resolution

Learning and Development jobs in New York

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Claims Process Documentation, Training Specialist

Instructional Designer

Senior Specialist, Technical Training

Retail Technical Training Coordinator

Clinical Training Specialist – Clinical Science Liaison

Education and Training Projects Coordinator

Education and Training Projects Coordinator

Instructional Designer

Station Training Manager

Senior GD Training Operations Specialist

Curriculum & Learning Specialist, Bilingual, Spanish/English

Assistant, Professional Development

Instructional Designer

Vice President, Global Head of Talent Strategy – Development

Training Coordinator

Trainer & Facilitator

Senior Learning & Development Specialist

Senior Manager, Training and Quality

Senior Manager – Compliance Training Lead

Senior Specialist, Learning Operations