Station Training Manager

Worldwide Flight Services (WFS)

Training Manager responsible for training development and delivery for cargo handling employees. Ensuring compliance, managing training records, and supporting operational excellence through effective training.

Posted 7/16/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and delivering training programs, conducting needs assessments, and ensuring compliance with regulatory standards. Proficient in tracking training progress and implementing corrective actions to enhance service quality and operational excellence.

Highest-signal resume keywords

WFS Or Carrier Instructor CertificationTraining Program DevelopmentNeeds AssessmentMicrosoft Office ProficiencyOperational Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentNeeds AssessmentTraining Record ManagementPerformance Trend AnalysisReport ProductionRegulatory Compliance AuditingCorrective Action ImplementationCustomer Service SkillsOccupational Health And Safety QualificationWarehouse Experience

Soft Skills

Exceptional Communication SkillsDetail OrientedOrganizational SkillsMotivational SkillsInterpersonal Abilities

Certifications & Qualifications

WFS Or Carrier Instructor CertificationOccupational Health And Safety Qualification

Industry Keywords

Ground Handling FunctionsService QualityOperational ExcellenceTraining EffectivenessGOMsLOPs

About the role

Key responsibilities & impact

Developing, delivering, and maintaining effective training programs for new hires and tenured employees across all critical ground handling functions.
Partnering with station leadership to identify skill gaps, design targeted learning interventions, and evaluate training effectiveness.
Conducting audits, analyzing performance trends, and ensuring corrective actions are implemented to maintain service quality and operational excellence.
Maintaining and managing training records, certifications, and re-certifications in internal and external platforms.
Conducting needs assessments to identify knowledge or skill gaps and create targeted training plans.
Ensuring training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
Observing employees to evaluate training effectiveness and recommend improvements.
Auditing compliance with company and airline training requirements; ensuring access to GOMs, LOPs, and other reference materials.
Tracking and reporting training progress, milestones, and results to management.
Supporting quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
Facilitating communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.

Requirements

What you’ll need

Bachelors Degree
Minimum 6 months related operational experience preferred.
WFS or Carrier Instructor Certification.
Current qualification and experience on training subject or learning plan.
Able to work under pressure and adapt to constant changes in procedures.
Be willing to work overtime when needed.
Detail Oriented with exceptional communication skills.
Excellent organizational and motivational skills.
Outstanding attention to detail and observation ability.
Valid qualification in occupational health and safety.
Exceptional communication and interpersonal abilities.
Ability to produce reports and develop relevant policies.
Good customer services skills.
Proficiency in Microsoft Office (Excel) is preferred.
Warehouse experience preferred.
GWAM of 35+ words per minute.

Benefits

Comp & perks

Access your pay when you need it through DailyPay app!
On the spot awards offered through the Awardco Platform including gift cards and more!
Multiple options for both full and part-time employees!
Travel Discounts, Pet insurance, Discount Shopping & More!
Wellness Programs offered to all employees!
401k program offered!
Opportunity for Internal Mobility and transfers available!